I am rather disturbed by the news of the shooting of  killing six people and injuring 12 others, including U.S. Representative Gabrielle Giffords in Arizona this weekend. I’ve had a tough time concentrating on my work today.

I dislike discussing politics outside of my own circle because it just brings out such viciousness in people. Although I’m a long way from Arizona this horrific political event felt so close to my heart.  Ever since 9/11, terroristic activities within our own country just seem so personal now.

I am ashamed at how volatile the political language in this country has developed.

During this past Florida state election, I was nauseated with the way politicians beat on each other; spewing venomous names and telling lies or half-truths about their opponent’s personal lives.

For the first time since coming of age to vote, I thought about not casting my ballot in the state election.

When someone commits a terrible act, such as the case in Arizona our media gives these evil individuals major press time personifying the glory that the perpetrators typically desire. TV and radio commentators fight with each other on-air while all of this is captured on YouTube and played continuously in a loop on the internet.

And this same venue plays out in the virtual business world as well.

When business owners have been ‘burned’ by a virtual assistant, many of the comments I read are cruel. These shafted business owners, although entitled to their opinion, certainly cannot justify similar political name calling in their business posts.

I have had my share of clients who have ‘burned’ me but I have not gone on record publicly chastising their businesses or marring their name.

The premise seems to be that if you don’t like someone, it’s OK to publicly reprimand an individual in any way possible.

As a virtual assistant, I write something every day. I think about what I write and I give great thought about who will be the recipient of what I say. I do not want to offend anyone.  My presentation is all that I can regulate.

I cannot control what people say about me but I can control what I say about others.

The old adage, ‘sticks and stones….’ is wrong! Names do hurt and they fire-up those who do not think rationally. The Arizona terrorist is an angry, mentally deficient young man. His own posts give us reason to believe he was heavily influenced by the vicious diatribe between our elected officials.

Our current, dark political atmosphere is not to blame for this man’s behavior just as playing violent video games cannot be blamed for the Columbine massacre. But these influences help mold behavior; particularly for those with a sick mind.

In business and in politics, NOW is the time to reflect on how we communicate with each other. Gone are the days when it took a full day for news to reach us in today’s newspaper when we had time to reflect and discuss events with each other. Editorial comments were, well, edited…and for good reason.

The unedited internet has brought us all closer together but in many ways it has also created a divide.

There is no time to wipe-up a messy blog written in a tirade about someone who might have offended us. With a push of the ‘send’ button, these often insensitive comments have already gone out to be posted on someone’s site, somewhere in the world to be read on someone else’s computer screen.

They cannot be taken back.

Words create moods. They also affect behavior. Think about what we say and write about each other. Someone just may misinterpret and act in ways which may shock us.

Janine Gregor

2010 will go over as the last year this virtual assistant will be over-marketed.

Email is my primary method of communication. I monitor several email Inboxes boxes, which quickly fill-up with marketing messages faster than I can hit the delete button.

Email Marketers use numerous tactics to increase their chances that I will open their email promotions. But the practice has backfired as many of these email marketing ploys have ended up in my delete box.

You see, marketing messages do not excite me anymore. It’s just too much hype.

I have been over-marketed and I am tired.

There was a time when I was motivated to read an article entitled, “9 Deadly Mistakes to Avoid…” or “Killer Marketing Methods You Can’t Afford to Pass Up” or “Smokin’ Hot Tips”.

But then EVERYONE started with ‘killer-this’ and ‘deadly-that’. By mid-year, every CD, eBook or Teleseminar was “Smokin’ Hot” and ‘Chock-full” of something or other. (I exaggerate to make a point.)

And so the thrill was gone.

Just tell it like it is.

Squeeze Pages Gone Wild

Squeeze pages or marketing pages no longer intrigue me. I once thought these sites were rather clever with their colorful fonts, lots of white space, enthusiastic text, ‘…if you click this button now you will receive direct to your Inbox, “10 Killer Tips (yep, ‘killer tips’, gag!) Which Will Make You Six Figures Richer in Six Months”.

And that was fine for a while, until I began to loathe the term ‘Six Figures’.  Nearly every email marketer was using this self-despised term which I coined as ‘snake oil’ sales promotions.

The ‘six figure’ phrase preys upon the vulnerable so it is a shady term in my marketing book

I am not saying that creating ‘six-figure’ financial goals is wrong or that making ‘six figures’ does not happen for entrepreneurs. Many, many folks have made six-figure-plus fortunes.

But the term is overused. And when the promotional verbiage is no longer a unique selling tool, the credibility factor decreases.

It would be my wish that Marketers could be truthful and use a definite, realistic dollar amount claim instead of using an imaginary, general term which conjures up nothing more in my mind than ambiguity.

But the reality is this…consumers do not want the truth. They want to believe they can make ‘six figures’. And who is to say that someone will more likely open an email that states, “Make $50 More Per Week” versus “Make Six Figures in 12 months”?

And those contentious squeeze pages!

These are Marketing Emails which contain miles and miles of text with no clickable way ‘out of the website mire’ EXCEPT to buy the product or sign-up for a newsletter loaded with more self-promoting ads.

I feel trapped when I click on a squeeze page. But I know that they are a valuable tool for Marketers and if one is to make ‘six figures’ then marketers will employ every online tactic available.

Oh, no…not another Hover Ad!

Hovering ads over text on site pages are Everywhere! My knee jerk reaction is to click the X to remove these messages.

At one time, hovering ads were ‘polite’ and clever marketing ploys. Hover ads would appear in the corner of the viewing screen and quickly fade away. Now, a hover ad comes at me as if to pop out of the screen and wrap its beady little corners around my face.

It takes several minutes to find the X to close these gigantic ads, which are ever more hidden in the background colors. Hover ads refuse to ‘go away’ quietly.

I am reminded of one instance where I clicked on an article link and was taken to a website. Without warning, an ENORMOUS pop-up ad came out at me which can only be described as ‘shocking’. It took me several minutes to find the X to close the ad that I totally forgot why I even came to that page! I did, however, find the X to close out the entire site all together so nothing was accomplished for that marketer.

As a marketing virtual assistant, I know that if a hovering message appears 100 times a day prompting one individual to sign on, this may mean another online sale for the advertiser.  But how many others are turned away with such ‘in yer face’ ads?

What’s In Your Email Subject Title?

Getting the recipient to open an email message is the most important objective in email marketing. If the receiver does not open the message, then nothing within that message will be read. So Marketers create email message titles which must insight a user to open.

But some of these marketing message titles simply border on vagueness and possible deception.

Earlier this year I read an article entitled, “Why No Business Should Be Involved In Online Social Networking”. The title was a great hook but the article was really about businesses being involved in social marketing and not necessarily social networking.  After reading the article, the difference between the two terms was not significant. Many readers voiced a negative opinion to the author about the vague title more so than the contents of the article.

This backfired for the author.

So as I begin a new work year, I surmise that reading junk email marketing will find a smaller place in my work day.

I’m watching more videos now and listening to podcasts while I work.  I am also signing on for more teleseminars and viewing more PowerPoint presentations. This is how I am receiving my marketing information and I feel more in control of how I spend my time.

I’m putting the final touches on client holiday gifts this evening. Tomorrow, I’ll drive to the post office, pay the postage and gleefully drop each package into the postal mail-shoot abyss.

Client holiday gift planning and buying is a carefully crafted process for me. I take my gift-giving quite seriously because I buy, box, wrap and ship the gifts myself. I know that ordering online would be so much easier but I just find it to be so impersonal for what I want to accomplish this time of year. I have at least fifteen people on my gift list whose business relationships have meant so much to me. Handling the entire process myself is really a big portion of my gift to my clients.

It took a few weeks to decide what I would purchase this year. The card selection took me even long(er) [to determine] and then I spent several days writing a little note in each card which was meaningful and not the typical, customary and trite ‘Happy Holidays’.

I derive a great sense of satisfaction in handwriting each card because I know that it is a special treat to be the recipient of a surprise package with an enclosed handwritten ‘something’ from the mailman.

The element of holiday surprise and curiosity was better experienced in day’s past before emails flowed in with expectation and voice mails prepared us with canned responses before making the return call.

Opening an unexpected package or a card requires undistracted attention so it is a nice change from opening electronic communication which is usually part of multi-tasking.

I really do appreciate my clients’ business. I want them to know this. So I step back from the computer and do things the old fashioned way via the postal service, which is still the most personal way to communicate without delivering the card and gift myself.

As a virtual assistant I have been blessed with thoughtful and unexpected client gifts. One client sent me a $50 gift certificate and another gifted a lovely soap set. I never forgot their kindness even though they are no longer clients.

It is not really the gift itself that is so important; rather it is the thought behind the effort. The kind words written in the card mean the most to me.

Very few people take the time to say ‘thank you’ anymore.

I do not expect holiday gifts from my clients as my best gift has already been received this year!

In 2010, every singe client paid me on time and in full. That was the best gift ever, which saved me countless hours of collections and aggravation.

I plan for buying gifts for clients but I have never thought about gifts from clients to virtual assistants. I thought it would be a fun exercise to reverse the gift giving process.

VAs, email me if you have any other ideas. I’ll be glad to keep the list going throughout the year.

Gifts which cost only client time

• An audio testimonial
• A video testimonial
• A LinkedIn testimonial
• Offer to link your VAs site to your own
• Offer to pay on-time for one year and keep that promise
• Offer to refer 5 colleagues to the virtual assistant

Gifts priced at whatever a client wants

• A gift certificate for a massage
• A gift certificate to Amazon.com
• Desk accessories
• Gift certificate to Staples, Best Buy or Office Depot
• Credit for iStockPhoto or the VA’s favorite photo site
• Make a donation to your VA’s favorite charity
• Offer to purchase RoboForm or some program which could save your VA time
• A subscription to Elegant Themes for one year to access a wide variety of blog themes
• A Blackberry or an iPhone
• Memory sticks and/or Flash Drives

As a virtual assistant, I am often asked, “What DO you DO?”

With about 5 seconds to capture the asker’s interest before succumbing to the ‘glazed over-deer-in-the-headlights-look’ with my traditional, boring response, I decided to shake things up a bit…and respond with a question instead.

Now I know this goes against what my mother taught me, “Don’t answer a question with a question” but she’ll forgive me for breaking the rules!

You see, as a virtual assistant…these are two words which do not really mean much at all to folks outside of the coaching, speaker, author or real estate professional industries, which tend to utilize my services more often for administrative and website work.

Explaining to folks what is I do through running off a list of services I offer rarely works either. And, when individuals learn my office is based out of my home that is the trigger that maybe I do not have a ‘real job’.

Even my best elevator speech does not seem to get my point across.

I have an identity problem.

So confusion sets in and I still have not really explained what it is I do for a living.

So when I am asked, “What DO you DO?” I answer instead with, “Have you ever?”

So, Janine, “What is it that you do?”
Have you ever sat down to create a blog using WordPress and realized you did know how to upload the theme to your website?

Answer: Well, I create blogs for customers who want to promote their services online to a broad audience. I also write blog posts, offer up ideas for those who wish to write their own posts and edit those who send me their posts to upload.

So, Janine, “What is it that you do?”
Have you ever looked at stacks of business cards and wondered who within those cards is waiting for a sales call?

Answer: I can take those cards, update your client database so we can collaborate and send out email messages, ezines and events notices to your clients via autoresponder programs.

So, Janine, “What is it that you do?”
Have you ever written articles and wondered what else could be done with them?

Answer: Well, I can post your articles to varying ezine sites. I can repurpose your articles for blog posts and archive those articles on your website for your visitors to download.

Using Have you ever to explain what a virtual assistant does is so much easier when the services are broken down in small bites. Rather than explain what a VA does, I explain what it is I have done and what I can do for them through examples. Clients see more value in this type of explanation…and no one has, thus far corrected my manners.

In my last post, Cut That Client Loose…It Happens!, I offered tips for VAs whose clients are non-communicators and slow-payors. Should the VA’s best attempts to communicate with a difficult client result in an impasse, the best (and only!) solution may be to simply release the client from the service contract.

Always plan to save the account instead of giving into frustration.

When a client shows signs of waning, I immediately draw up a plan to salvage the souring account.  All that is needed is time, patience and the wherewithal to recognize that a client entering ‘salvagable territory’ is really just another opportunity to grow your virtual assistance business.

My 5 tips to help any virtual assistant save a worthwhile client account.

1) Have a policy in place FIRST to protect yourself from non-communicators and slow-payors.

Collect a deposit from the client before work begins or expect to deliver only with a pre-paid retainer plan. I have a minimum per week plan and state in my contract that I bill that minimum time regardless if I have worked that week or not.

So if the client ‘falls off the face of the earth’, send a reminder that you have not heard from them and will be billing that minimum amount of time and making a draw from the pre-paid retainer or the deposit. Sometimes that is the jolt they need.

Understand that implementing business policies is not a form of retaliation against a disappearing client. I have found that clients have more respect for me because I have business policies in place. I do not hesitate to enforce those policies if needed.

If your client ‘disappears’ try to find out what the problem may be and offer solutions.

2) Begin by emailing the client with polite inquiries. If you do not receive a response within 48 hours, then email again that you wish to speak to them on the telephone. In some cases, they are receiving your emails but not responding (because they can do that…not respond…without consequence) however, when you make an effort to make the contact more personal, clients will respond. Have that conversation and offer solutions to whatever the problem may be.

3) Send a handwritten postcard showing empathy and set up a time and a date in that postcard to have a conversation. “Dear Client, I wanted to connect with you to see if everything is all right. I had not heard from you for a few weeks and I wanted to discuss what I can do to help you. Please call me on Tuesday afternoon between noon and 2 pm.”

4) There may be a personal problem with the client that you don’t know about – so don’t become aggravated right away. Life happens, people are hospitalized…so give a client the benefit of the doubt. I recently instituted a back-up system. If something should happen to me, I give my clients a number to call for updates. Ask your client for a back-up phone number to call if you have not heard from your client for a few weeks. In some cases, you can help the client while they are indisposed so your services become more valuable. Offer to put the account on hold until such time they can work with you.

5) If a client ceases to pay or begins to become a slow-payor, try to work with them first in a manner which does not affect the operations of your own business. In other words, I once had a client who kept missing weekly payments, so I offered to put her on a bi-monthly payment plan. At the time, this was not an issue but over time as more clients were added to my roster, I was spending more time performing non-billable accounting procedures than were necessary. Eventually that client went on a monthly retainer plan but instead of getting annoyed right away, I tried to work out a payment plan that suited her situation. She appreciated that and thus the account was salvaged.

In summary…create business policies and stick with them. Don’t go with your first instinct to become frustrated or aggravated with a non-communicator or a slow-payor. If emailing, calling and making accomodations for the client becomes more work than you can handle, then consider whether that client is your ideal client. If not, then ‘cut them loose’ and move onto marketing your business to your ideal client, which most likely includes a target that can afford your services and understands that communication is vital to working effectively with a virtual assistant.

Janine Gregor

By far the most difficult aspect of being a virtual assistant is working with a client who does not communicate.

I shake my head in dismay.

Clients want the help…they seek the assistance of a virtual assistant but some fail to recognize that good relationships take work.

I emphasize the need for communication in the consultation call. I include an entire page in my Welcome Packet explaining the importance of communication but after a week of working with new clients, old habits die hard.

The Scenario

It is Monday morning and I am ready to work. But I can’t. The client has not responded to last week’s email asking for an updated service list. The client has not responded to questions regarding last week’s work so even that effort remains unfinished.

So I put in a phone call but the client is not available.

Tuesday morning…still no response. This time I am asking if something is wrong. That happens. One of my clients fell off a ladder and I didn’t hear from her for several weeks.

Finally on Wednesday afternoon I receive a reply to last week’s emails but some of the questions were left unanswered. By now, I’ve ventured onto other client work and am engrossed because these clients are responding and thus they receive priority attention.

So I reschedule my work for Thursday to play ‘catch-up’ for the client who has now decided to respond with several apologies and excuses as to why my communication has gone unanswered.

I write a quick aggravated-infused email and then decide not to send it in the annoyed tone in which it was written. (A tip I learned years ago…write out how you feel and then hit delete.)

(Sometimes a client may sign on late in the week and we finally begin to get caught up on last week’s work but alas we are in the middle of an important discussion and I receive, “I am signing off for the rest of today and I won’t be back in my office until Monday.” )

Yes, that did happened…but I digress…

Friday I send out another email and put in another call to discuss the problem(s). I receive no response thus the following incommunicado-cycle begins again for the following week.

This has to stop. Something must be done. Shall I cut the client loose? It crosses my mind several times.

Here’s what I do:

• I ask to speak to the client and make myself available after hours if needed to rectify the situation.
• I explain in that call how difficult it is for me to efficiently book client time while ‘left in the lurch’ without the proper responses.  I need to make the client see that I am business owner myself and that my time is valuable too. I say this in the call (nicely).
• I ask the client what we can do better to ensure that I receive the information in a timely manner. Although I prefer to receive service-related work requests the week before so I can plan accordingly for the following week, if Sunday afternoon is the only time she can answer my emails, then I can work with that.
• I set up a shared calendar so I can see when the client is available. (I do that for everyone now.) But again, this is part of the communication process and has to be maintained by the client.
• I summarize and confirm the discussion in a written email.

In some cases, this method solves the problem. But in other cases, we have a few ‘good’ weeks and the non-responsive cycle begins all over again.

Nothing is fail-proof; either you want to work with a virtual assistant or you do not.

I understand that some clients have full time jobs. But if a client is on a tight schedule for communicating with their virtual assistant, then some effort needs to be made BECAUSE I cannot do the work alone.

I’m here to partner with a business owner and like all collaborations good communication is key to success. Without an exchange of ideas, I am unproductive.

When I am ineffective, the client is wasting my time and their money.

I am here to help the business owner succeed. If they do not realize my purpose, I turn them loose.

It happens.

Have you heard the latest on the demise of email? Sheryl Sandburg, COO of Facebook says, “Email is probably going away.” Here’s the YouTube video clip.

Ms. Sandberg states, “If you want to know what people like us will do tomorrow, look at what teenagers are doing today.” She continues, “…only 11 percent of teenagers send daily emails while text messages and posts on social networking sites have become the norm.”

This is quite a monumental prediction…

Email is THE communication mode that I use for my virtual assistant business. I also conduct personal correspondence through email. This medium, of course is not the same as a phone call or a face-to-face meeting rather, it is the next form of communication in which I can create a meaningful message from afar to be re-read, sorted and acted upon. I could not conduct business through text messages nor could I tell my friend Julia about my weekend in 140 words or less.

So I am not sure I buy Ms. Sandberg’s forecast of the demise of email.

But then I noticed a news item on BizReport, Ben & Jerry’s drop email in favor of social media marketing announcing the decision to eliminate its email campaign and newsletters in favor of text messages, social networking posts and use of an iPhone app called ‘Scoop of Happiness’.

Hubspot also posted on the Ben & Jerry’s decision remarking, “This is the first major corporation to completely discontinue email marketing, a mainstay of internet marketing since the 90′s, for other internet channels. Ben & Jerry’s customers had indicated that they disliked the email despite loving the brand, which means that it wasn’t building the positive relationship that the famously brand-conscious ice cream company wanted.”

Read more: http://blog.hubspot.com/blog/tabid/6307/bid/6217/Ben-Jerry-s-Drops-Email-Marketing-In-Favor-of-Social-Media.aspx#ixzz0uAMPBiFX

Let it be known, I received both referenced reports via email…I must have missed it on the social sites!

I still do not buy it…

Email and social network marketing have always worked together.

Diverse audiences receiving the same message…this is a marketer’s dream! Although many marketers use Twitter and Facebook for posting messages, it is easy for a recipient to miss a Tweet or a Facebook post. Volumes of information are passed through social media at any given moment that it is impossible to read everything on the social sites. And for this reason, email picks up where Twitter and Facebook may wane.

An email can sit in an Inbox until the user is ready to open it.

Email can be flagged for future use or downloaded at anytime in the case of a coupon or sale announcement. This is not the case with Twitter or Facebook. Links to sites where pages can be downloaded and printed are offered on the social sites but this can be a hassle to ‘get to’ particularly if the marketer requires the use of a coupon; ultimately depending upon the use of a computer and a printer. While mobile coupon applications such as Groupon may be the wave of the future, the cost is still prohibitive for small business retailers.

Social sites create the buzz while emails promote the details.

There is no getting around the fact that if a marketer sends an email which the recipient wants to read, email is the bonafide tool to securing uninterrupted message-reading time. While the social sites are certainly significant in the promotion of marketing information, user attention spans are much shorter. This leaves retention of details at risk. Pertinent marketing information is more likely to be overlooked or scanned without fully grasping the entire message. Emails can be re-read while social marketing messages move to the bottom of the page as other messages take their place.

Ben and Jerry’s brand does not need email to promote its product…but not every brand is as ubiquitous.

It is true that a quality product like Ben & Jerry’s Ice Cream does not need an email to remind me to purchase their brand. Just walking past the ice cream case and seeing the adorable cartons sells itself. Think Cherry Garcia and Chunky Monkey and the shopping cart traverses on its own…

But for small business owners who do not have the same brand recognition, email in conjunction with social sites and texting is still the best way to reach a captive audience.

Certainly food for thought…anyone have a spoon? I’ll send an email.



This article is from a real estate column I am running in my June 2010 newsletter, “Wizard’z Wordz”.

An Interview with Elayne Wooding of Showhomes, St. Petersburg

Considering that many of the readers of “Wizard’z Wordz” are real estate professionals, I thought to dedicate this month’s feature interview column to a real estate professional.

If you are not in the real estate industry, perhaps you are selling or buying a home or know someone who is…you may find this interview still rather interesting. Most small business owners are typically interested in learning about how others ‘think outside the box’.

This would be one such story.

Earlier this year, I came across an interesting article in Realtor.org entitled, “Consider Live-In Stagers for Vacant Homes” and was intrigued by the live-in concept. The article featured a company called Showhomes; a Nashville, Tenn.-based company, which has eight offices located in the state of Florida, (where I am located). Showhomes provides live-in stagers for vacant homes that are for sale.

I probed further and discovered a Showhomes office located in St. Petersburg which is managed by franchise owner Elayne Wooding.

Thank you, Elayne for so generously donating your time to answer a few interview questions for our readers.

Q – Please explain how you got into the staging industry and why you opened Showhomes St. Petersburg.

EW – I decided to become a home staging entrepreneur after working my way up the ladder in the real estate and finance fields. We’ve had so much negativity when it comes to real estate. I’m thrilled to be a part of a solution that helps everyone – the homeowners, Realtors, builders and top notch home managers that we find to live in the homes while they are on the market. It’s extremely rewarding to help people in distressed situations and homeowners who feel overwhelmed by all they are up against because of the market for high-end homes.

Q – Who is your ideal customer?
EW – The sagging real estate market has created ideal market conditions for Showhomes’ services, which help local realtors sell properties by transforming high-end vacant entities into valuable, staged homes.

Q – Why would a seller wish to use your services?
EW – If you present a vacant house, buyers are often unable to visualize the empty space as a home. Even if the empty house sells, it is often for a price far below the list price. Because the home is vacant, buyers expect a bargain – hoping to take advantage of an owner they think is desperate to sell. If you present a Showhome, buyers are able to visualize the fully furnished and decorated space as their home. This personal connection leads to a premium sale price. Buyers make higher offers because they have already bought a home in their mind – they can see it as theirs, and will offer a premium price to make sure it becomes theirs.

Q – If I were a seller, explain the steps involved in contracting with Showhomes.
EW – Contact us directly www.showhomesstpetersburg.com for a no obligation proposal.

Q – What is the cost of your services?
EW – Nominal Set-Up fee when Home Manager occupies the property, No monthly fees. Staging fees are paid at closing when the home sells.

Q – What types of homes do you accept into the Showhomes St. Petersburg program?
EW – Vacant homes generally starting from 300K to 8,000,000k.

Q – What are the benefits of staging a home using the services of Showhomes St. Petersburg?
EW – Transforming vacant houses into valuable, cared-for homes that buyers respond to.

Q – Do you have any statistics to back-up the benefits of your services? [Does a home sell faster? Receive more offers? Gain more traffic?]
EW - According to a survey from National Association of Realtors Showhomes sell 10%-20% faster and an average of 93% of list price.

Q – Besides staging a home, what role does the Home Manager play in the sale of a home?
EW – Keeping each home in show-to-sell condition seven days a week.

Q – With the Home Manager living at my home, do I have any guarantee that nothing will happen to the property?
EW – Showhomes contractually indemnifies the homeowner and backs this with property damage insurance on every home, plus $2,000,000 general commercial liability insurance. We also require each Home Manager to carry a minimum of $500,000 personal liability insurance.

Q – Are Home Managers’ backgrounds screened?
EW – All Home Managers undergo detailed credit and strict background checks.

Q – Can a Showhomes staged home be viewed 7 days a week?
EW – Homes will be accessible for showings seven days a week. Our Home Managers will open blinds and curtains and turn on lights to ensure that your home is in perfect condition when a buyer arrives. Buyers will see a perfectly maintained, tidy and clutter-free home.

Q – Where does the staging furniture and accessories come from? How is the staging-style determined, i.e., modern, eclectic, country, Florida-style, etc.?
EW – Home Managers who have contracted to keep your property looking like a model home. Furnishings and accessories that are appropriate for the property are owned and provided by the Home Manager and Showhomes supplements these as needed to make the property look its best.

Q – What happens if I do not like the way my home is staged?
EW – We inspect and arrange every detail to ensure that your home is shown at its best.

Q – Is there a ‘best’ time of the year to stage a home?
EW – Every time a home is on the market is the best time to state a home.

Q – Do you stage a home for holidays if requested by the seller? Do your stagers take requests for specific styles/designs if the homeowner requests this?
EW – We will use furniture and accessories that appeal to the demographic group most likely to be searching for a home in this area. We will create a warm and inviting environment.

Q – Are you specifically a staging company or do you have realtors on-site/staff selling my home in addition to staging it? Or do I use my own realtor?
EW – We are specifically a staging company. Many of our staff are licensed agents, but we work with agents as an extension of their marketing efforts and not competition.

Q – Showhomes is a franchise. Please tell us about the St. Petersburg franchise. Is your seller unique to other areas where Showhomes franchises are located? If so, explain why.
EW – Showhomes – known as America’s largest home staging company – began its operations in 1986 and started franchising in 1994. It currently has 67 franchises in 24 states. Showhomes has helped realtors and homeowners sell more than 25,000 homes worth more than $8 billion across the United States by transforming high-end vacant houses into valuable, staged homes.

Q – Is there anything else you would like people to know about your company?
EW - When your home sells, we prefer a 30-day notice to give us time to relocate our Home Manager; a minimum of 21 days notice is required. We will have your home cleaned and returned to you in the same or better condition than when we received it. We will work with you to make sure your closing goes off quickly and smoothly.

Thank you, Elayne.

Contact Elayne Wooding:
Elayne S. Wooding CMP, MIRM
Franchise Owner
Showhomes St. Petersburg
111 2nd Ave. N.E. Suite 919
St. Petersburg, Fl. 33701
ewooding@showhomes.com
866-797-7426 ext. 706
www.showhomes.com
www.showhomesstpetersburg.com
Learn about Showhomes on our You Tube channel
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Have you thought of using videos to promote your business? Just the mere thought of creating a video stops even the most creative best business owners in their tracks.

If you want to move your company name to the top of the Google searches using video can be a viable option. But if you think that creating a video will take too much time or will not give you the SEO you are looking for, well I have an easy, fun and quick solution.

Every Monday afternoon, I log onto a sales call with a terrific sales consultant, group trainer and entrepreneurial junkie, Howard Howell, also known as ‘That Sales Guy’ of Sensible Selling. Howard demonstrated a fairly new and fun technique to promote a business using Google Search Stories video creator.

(You may remember Google Search Stories being advertised during half-time on this year’s Superbowl.)

The requirements: You must have a story you want to tell about your business. Your story needs to be told in less than one minute using the search feature in Google. You will also need to open a YouTube account.

The Google Search Stories program is designed to create the video for you and upload it automatically to YouTube. The program also provides a code which can also be embedded in your site or blog to get more bang for your efforts.

Here’s an example of the one I put together. http://www.youtube.com/watch?v=9OR1WmUAuUQ

Here is the link to make your own Google Search Story with instructions on how to do so right on this site.

http://www.youtube.com/user/SearchStories

But there is More! Here’s How to Get SEO for Your Company Name!

I can take this useful tool one step further and offer other video tips on getting more SEO for your company name using the YouTube platform.

Once you have completed your Google Search Video and have uploaded it to YouTube, do a search there using your keywords. For example, my keywords are ‘virtual assistant’. I then find other people’s videos whose keywords appear in the search. I then select the top 2 or 3 viewed videos from this search.

Every few days I leave a comment each one of these videos with a good, well-crafted, meaningful observation. What will transpire over time is that when someone types in your keywords into Google, your keywords will appear higher and higher in the searches with your website name and your YouTube profile.

To explain this in greater detail, I found a great blog by Paul Rudo B2B Marketing Specialist of Small Business SEO who has written How to Get SEO Value from NoFollow Tags .

Rudo writes, “Increasingly, it’s getting harder and harder to find sites willing to give you high-quality SEO links. Instead, most web sites today will only give you links that are blocked using a NoFollow tag.”

The author continues, “However, despite the fact that their [YouTube] outbound links are worthless, there are 2 interesting things about YouTube (and other sites) that SEOs should consider:

• Google considers YouTube to be a very high-quality and authoritative site
• Internal links within the site are DOFOLLOW (Google considers these to be of value in the SEO ranking process)”

“In crafting your SEO strategy, your main goal should be to get your company to the front page of Google. And your web site is NOT your company. (Stay with me. This will make sense in a bit.)

So Here’s The Plan

For this concept to work, you’ll need to think a bit outside of the box.

The first thing you’ll want to do is create a YouTube profile name containing your important keywords. If, for example, you sell goods made from extremely rare “unicorn leather”… a good YouTube username would be UnicornLeather.

This will help you rank for that specific keyword.

Now, you should create a few high-quality videos that showcase your company and make a strong call to action. Your new YouTube channel will be the landing page that you hope to get listed highly in the search rankings.

Finally, try to find every single video that is remotely relevant to your subject matter, and make a well-thought-out, insightful comment that contributes to the content of those videos. It’s EXTREMELY important that these comments be of high-quality. Do not spam YouTube or you’ll run into problems.

With every comment you make, YouTube will add an internal DoFollow link… using your keyword (UnicornLeather)… and pointing to your YouTube video channel. Now, when people look for “Unicorn Leather” on Google, they’ll be directed at the most authoritative page on this topic… at the most authoritative site… which is your YouTube channel.

This Won’t Happen Overnight

Another tip would be not to overdo it. Search engines take timing into account when evaluating your links. If you come out of the gate with guns blazing… blasting out 1000 comments in the first week… you’ll be labeled as a spammer and sent to the penalty box.

Instead go slow and steady. No more than maybe 3 or 4 comments a day… and keep doing this steadily for months. Eventually, you should notice your rankings start to improve.

And another interesting side benefit that you’ll notice will be a gradual snowball effect… where all of these comments will start producing more and more referral traffic to your channel and your main web site.

If you do this properly, you can make it so that the top 2 results for your keyword are your web site and your YouTube profile. This strategy can also be applied to other social networking sites until you own every result on the front page for your keyword.”

Read Paul Rudo’s full article here http://www.smbceo.com/2010/05/10/nofollow/

Be sure to read a poster’s comment on the referenced article link above that offers yet another SEO tip.

I offer the tip to use Google Search Stories to get you started but you can also create great videos using PowerPoint and then convert them easily to vide to be uploaded to YouTube. Rudo recommends creating a few high-quality videos.

Creating easy PowerPoint video:

• Open PowerPoint; create your slides with text and images.

• Save the project.

• Download TechSmith’s Camtasia http://www.techsmith.com/camtasia.asp for 30 days. Use this program to create the video using your PowerPoint slides.

• Upload to YouTube and add these videos to your YouTube account.

• Follow the instructions above to creating effective SEO in YouTube.

Janine Gregor

About The Author (quoted in this article): Paul Rudo has been a freelance business consultant for over 5 years. He specializes in B2B marketing for technology companies and organizations targeting geographically local clients. For more information, you can visit his web site at Paul Rudo.