Audio Testimonials

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Have you heard the latest on the demise of email? Sheryl Sandburg, COO of Facebook says, “Email is probably going away.” Here’s the YouTube video clip.

Ms. Sandberg states, “If you want to know what people like us will do tomorrow, look at what teenagers are doing today.” She continues, “…only 11 percent of teenagers send daily emails while text messages and posts on social networking sites have become the norm.”

This is quite a monumental prediction…

Email is THE communication mode that I use for my virtual assistant business. I also conduct personal correspondence through email. This medium, of course is not the same as a phone call or a face-to-face meeting rather, it is the next form of communication in which I can create a meaningful message from afar to be re-read, sorted and acted upon. I could not conduct business through text messages nor could I tell my friend Julia about my weekend in 140 words or less.

So I am not sure I buy Ms. Sandberg’s forecast of the demise of email.

But then I noticed a news item on BizReport, Ben & Jerry’s drop email in favor of social media marketing announcing the decision to eliminate its email campaign and newsletters in favor of text messages, social networking posts and use of an iPhone app called ‘Scoop of Happiness’.

Hubspot also posted on the Ben & Jerry’s decision remarking, “This is the first major corporation to completely discontinue email marketing, a mainstay of internet marketing since the 90′s, for other internet channels. Ben & Jerry’s customers had indicated that they disliked the email despite loving the brand, which means that it wasn’t building the positive relationship that the famously brand-conscious ice cream company wanted.”

Read more: http://blog.hubspot.com/blog/tabid/6307/bid/6217/Ben-Jerry-s-Drops-Email-Marketing-In-Favor-of-Social-Media.aspx#ixzz0uAMPBiFX

Let it be known, I received both referenced reports via email…I must have missed it on the social sites!

I still do not buy it…

Email and social network marketing have always worked together.

Diverse audiences receiving the same message…this is a marketer’s dream! Although many marketers use Twitter and Facebook for posting messages, it is easy for a recipient to miss a Tweet or a Facebook post. Volumes of information are passed through social media at any given moment that it is impossible to read everything on the social sites. And for this reason, email picks up where Twitter and Facebook may wane.

An email can sit in an Inbox until the user is ready to open it.

Email can be flagged for future use or downloaded at anytime in the case of a coupon or sale announcement. This is not the case with Twitter or Facebook. Links to sites where pages can be downloaded and printed are offered on the social sites but this can be a hassle to ‘get to’ particularly if the marketer requires the use of a coupon; ultimately depending upon the use of a computer and a printer. While mobile coupon applications such as Groupon may be the wave of the future, the cost is still prohibitive for small business retailers.

Social sites create the buzz while emails promote the details.

There is no getting around the fact that if a marketer sends an email which the recipient wants to read, email is the bonafide tool to securing uninterrupted message-reading time. While the social sites are certainly significant in the promotion of marketing information, user attention spans are much shorter. This leaves retention of details at risk. Pertinent marketing information is more likely to be overlooked or scanned without fully grasping the entire message. Emails can be re-read while social marketing messages move to the bottom of the page as other messages take their place.

Ben and Jerry’s brand does not need email to promote its product…but not every brand is as ubiquitous.

It is true that a quality product like Ben & Jerry’s Ice Cream does not need an email to remind me to purchase their brand. Just walking past the ice cream case and seeing the adorable cartons sells itself. Think Cherry Garcia and Chunky Monkey and the shopping cart traverses on its own…

But for small business owners who do not have the same brand recognition, email in conjunction with social sites and texting is still the best way to reach a captive audience.

Certainly food for thought…anyone have a spoon? I’ll send an email.



A colleague emailed me that he was terminated from a social networking site on which he had been a paid member for more than three years.

There was no real explanation given for the termination other than “…[his] style of participation … [and] … contributions to the community are not moving it forward, and have begun to harm its reputation. “Consequently, we have terminated your membership…”

His profile consisted of hundreds of network connections, forum posts, compliments, and event postings.

I personally could find no reason why this occurred as I found him to be a reputable sales person whose postings were continuously professional. But it does not matter why he was bumped from the site nor does my opinion matter. The site does have the documented right to do whatever they want with posted information.

This blog is a reminder to keep copies of all the contacts you make on any of the social networking sites including the content because once someone is terminated, everything is removed from the site. I suggest keeping a spreadsheet with contact information and copies of your posts.

This brings up an interesting point about who owns the digital intellectual content on any one of the social sites. Of course the fine print (that very few really read) on numerous social networking sites states that once an account, paid or free is terminated every contact and post is removed. So the rules to ‘play’ are apparent but I wonder if this is just.

I see two sides to this argument. When an employee leaves a company most are allowed to take their personal items with them. Although many companies do not allow employees to take client contacts with them if they are terminated even though that employee might have nurtured those contacts. But typically the latter rule is in place to protect the company as usually both the employee and the company are in the same business; governed by a disclosure statement.

In the case of a social networking site, which is merely a platform to post digital material and not a direct business competitor to the user, I question why the information is inaccessible for use by the terminated user.

What do you think?

Janine Gregor