I am often asked for my opinion about how to do something. It is the nature of the virtual assistant business. Having worked on a variety of projects, people believe I can either answer a question or at least give them the tools to find the answer themselves. I’m OK with that. I like to help.

I opened up my email Inbox today and found seven emails from people looking for an answer about how to do something. It took about an hour to get through all the responses and I was pleased to have answers to everything asked.

Of the seven, two responded with a ‘Thank You’.

Was I looking for a ‘Thank You’? Well, yes. It would have been nice. It would have been a validation of my efforts. Given the low response to the favor, a ‘Thank You’ from anyone actually would have helped that person to stand out from the crowd. This small gesture might have helped them receive future favors from me on a priority-status. That’s not to say I will dismiss their future requests but I might put the favor on a ‘low flame’ given the limited hours in my workday.

So why did only two people take the time to type two simple words and hit the ‘send’ button?

5 Reasons Why People Do Not Send a Thank You

1) They simply do not have good manners.
2) They take my good will for granted. They got what they wanted and as far as they are concerned, the query has ended.
3) They can not find the time to thank me.
4) They do not realize the value in a Thank You.
5) They forgot or they do not care, or both.

5 Reasons Why People Should Say Thank You

1) A Thank You shows appreciation for the time I took to handle their question. Very simple and very obvious.
2) They have good manners and their mother taught them well. A Thank You is automatic; without a second thought as it should be.
3) A Thank You is remembered by people who, in turn, are more likely to help them out in the future.
4) Finalizing an email with a note of thanks is indeed the proper way to actually end an email. It is a way to leave an appropriate ending to a piece of correspondence. A favor which is not ‘settled’ with a Thank You is the same as telling a story and not having a final solution or an ending to the tale.
5) The absence of a Thank You can mean that the efforts were not appreciated. You may have appreciated the favor but no one will ever know.

However, the bonus reason why people should should say ‘Thank You’ (drum roll, please!) is that performing this simple gesture is nearly FREE to accomplish which could reap benefits that might become profitable in the future.

The next time I open my Inbox and find several inquiries, I will respond to them but tucked in the back of my head will be the names of those who took a moment to appreciate my time. I might not spend an inordinate amount of time answering their questions because my time is valuable. I might steer them in the direction where they can find their own answers or I might wait to respond and do so only when my work hours are light.

Those who thanked me though, may get a faster response.

It’s human nature.

When an RFP (request for proposal) is submitted by a potential client (PC) for the services of a virtual assistant, understand that the PC has many, many replies to weed through. Having your reply stand out above the rest is key to securing the interview.

I came across an interesting post, “Get More Clients For Your Home-Based Business by Avoiding These Five Deadly Mistakes” written from a client’s perspective who was terribly disappointed with a majority of the 20 or so replies she received for an RFP. The gist of her post was simply that the replies did not offer an answer to the all-important question…’What can I do for you?’

The author wrote:

“My needs were clearly listed – web maintenance, shopping cart and autoresponder administration. One of the offers I received listed typing, transcription, scheduling appointments and making travel arrangements as the services provided.

No mention of providing the technical skills I required.

If you’re submitting a quotation to provide a product or service, make sure you understand what the prospect needs, then tell that prospect how you can meet those needs.

If you merely provide a list of what you offer with no reference to what the prospect is looking for, she will think you either a) don’t pay heed to what you’re reading, or b) just don’t care – and either one of them will put your proposal into the round file.”

This client/author fielded replies which simply responded to “WHAT I am or WHAT I have done in the past” but never really addressing the client’s specific requirements. This was a constant theme through the author’s post.

I addition to the author’s suggestions, I have listed 10 Tips to help virtual assistants respond correctly and efficiently to a potential client’s RFP. If you follow these tips closely, you will have the best reply to an RFP ever!

1) Follow the RFP directions – As simple as this sounds, read the RFP thoroughly and gather the information the potential client is asking for. If they want samples of your work, attach a link to a portfolio or a link to your work as featured on someone’s site or your own site. If they want three references, provide the name, phone number, title, email address and a link to your reference sites; make sure you include the required number three. If they ask a question such as ‘why do you want to be a part of my team’ be sure to answer that question completely…however…

2) Although your reply can offer an explanation about your company and your specialty, answer the question (#1) in terms of ‘what you can do to benefit the client’. So don’t answer, “I want to be a part of your team because I need a job” or “I want to be a part of your team because I am good at what I do”. A better response would be, “I want to be a part of your team because my marketing skills have increased my clients’ email subscriber list from 100 to over 200 in one month’s time. I can do the same for you.”

3) Do your homework! The best means to offer a clear, concise reply to an RFP is to become educated about the PC’s business. Most potential clients will offer up a website address. Check out the site and familiarize yourself with their business. If the PC is a coach, personalize the RFP reply with something about their coaching business and what you have done for other coaches to help them with their work.

Do not critique their site in the reply RFP.

If the RFP does not provide a website address, check the domain for the email address and see if that garners some online clue about the client. If not, Google the potential client’s name and/or business name; read any articles he/she may have written and check Twitter, LinkedIn and Facebook to see if you can familiarize yourself with the client’s work. If you get the interview, you are already ahead of the game when discussion of the client’s business presents itself.

4) Have ALL of Your Ducks (Ready!) in a Row – Do not send a reply to an RPF if your website and social networking sites including your blog are not ready for the potential client’s review. If you have a PC’s attention from your written reply, chances are they too will do their own research about you before they make contact so having the best possible website and ‘store front’ available will be key to securing that consultation.

5) Include all of your contact information in the reply in an easy-to-read format. Make links clickable and check those links before you hit ‘send’. Be sure that you have full testimonials in place.

The author wrote:

“One bid provided a link to a web site where I could read testimonials. The testimonials were one and two liners followed by clients’ labels instead of their names, locations, or businesses.

For example, “Betty does good work. – Accountant”, “Betty always has her work to me on time. – Chiropractor.”

If your services are worthy of receiving testimonials, there is no reason why the providers shouldn’t approve the use of their name, business and town to validate the testimonials as authentic. Adding a picture creates even greater validation.”

(Although I personally felt that a photo was not necessary and often difficult to obtain.)

6) Read the RFP Carefully for Keywords – If an RFP uses words like ‘team’ or ‘dedicated’ or ‘looking for enthusiasm’, include these words in your reply and explain what you have done to be a part of a team AND how that effort paid off. If the PC is looking for a ‘dedicated’ person, give examples of client relationships which have had endurance AND how that attribute can be beneficial to the PC. If someone is looking for someone with enthusiasm, then write the reply with enthusiasm! Other keywords to look out for are ‘expert’ or any level of experience such as ‘intermediate’ experience. If a PC is looking for someone with specific experience, never say, ‘I am a quick learner’ or ‘I always wanted to learn XXX but if you show me how, I can do the job’.

The author wrote:

“One bid listed web maintenance and design as a service offered, however, the bidder didn’t have a site of her own or offer any references or testimonials for sites she ‘allegedly’ maintains.

If you offer a particular service that can be verified, provide testimonials, references and samples in your original bid so the potential client can corroborate them.

People are busy and if you don’t give them what they want on first contact, they aren’t going to take the time to contact you for more information when five, ten or fifty other proposals are giving them what they need.”

7) Proofread, Edit and Reread, Again! – Once you finish your reply to an RFP have someone proofread it for you. Spelling and grammatical errors stand out like sore thumb and distract from the content. Further, you are the example you set in your reply so if it is sloppy, you can be that the PC will believe your work is sloppy as well. Make sure that you are answering the question, “What is it that I can offer to the PC?” Does your reply answer that question?

8 This is not your biography.

The author writes:

Don’t make it all about you.

“I received two offers that demonstrated no real interest in how they could meet my needs. The first went as follows …

“I love working with coaches! I’ve been running my own business for “x” years. I have a degree in “x”. I worked as a nurse’s assistant for ‘x’ years, then decided to pursue my love of organizing, and I have …” – there was no mention of skills that would meet my needs.”

I reiterate again, make sure the reply is answering the question, “What is it that I can do for the potential client to meet their needs?”

9) Follow up to your replies within one week. Ask if you can offer any additional references or if the PC has any questions. Show a continued interest in the position. Be prepared for not receiving any reply at all! I would say that 95 percent of the replies to RFPs I send out never receive the courtesy of a return reply. Once I received a phone call back where the PC thanked me for my time and on occasion, I will receive a nice email with ‘thanks but we’ve filled the position’. However, I mention following up because one time I received a response to a follow-up indicating that the VA they hired was not working out so I was able to secure the account in that manner. Tip: Ask if you can add the PC’s email address to your own e-newsletter subscriber list. You never know if they may call on you later!

10) Customize each reply! Each reply should be custom to the RFP itself. If you use one cookie-cutter form to send out to every RFP, the lack of customization will be apparent. PCs want to know that you find their RFP to be important.

It takes time to craft a good reply to an RFP. Consider it a part of the virtual assistant’s job. Not only do we work on client work but we continually market our own businesses. I consider replies to RFPs part of my marketing plan. Sure, it can be laborious and the rejection factor can be high but well worth effort if you secure that client who appreciates the time and effort put into that RFP reply!

As a virtual assistant, I control my work schedule.  When I have a client assignment to complete, most days I can execute this work around a flexible schedule. This may mean waking early, working weekends or working into the late evenings to accommodate other activities and commitments during the normal workday. But always, the client work is completed on schedule. For nearly four years, the most desirable aspect of being a virtual assistant is that I am the master of my time.

As a result, I have been able to volunteer in the media center at a local middle school. Initially, I spent about two weeks every six months working at the school book fair and then gradually was able to work in more volunteer days for other events. Recently, I took on a book donation program called the ‘African Library Project’ to collect 1,000 books to send to a primary school in Swaziland, Africa.  Much of the publicity work such as writing press releases, creating brochures and contacting business partners through email marketing has been completed from my home office.  Again, I have been able to work these projects in seamlessly around paid client work.

I really feel that a virtual assistant (or really any home-based business owner) can actually benefit professionally and personally through volunteer work.  Here are my reasons:

1)    Humans are social beings but working from home does not afford face-to-face contact with clients and other business contacts. I work solo so the job can be rather lonely.  But volunteering allows for some face-to-face contact without having to be on-site all of the time. I can still maintain my independence and control my own time. Volunteering fills a void in my social life similar to that which I enjoyed in the past when employed in the corporate world.

2)    The publicity a volunteer can receive is priceless. All of the paid and unpaid marketing I do for my business compares little to the accolades and the unsolicited attention I receive from volunteering.  Volunteering brings people together for one cause so we share a common thread. This is the foundation for solid networking.

When I explain to people that I am a virtual assistant, a common response is to receive a ‘glazed-over-deer-in-the-headlights’ look. But when they see me ‘in action’; when they see the results of a press release or view the printed materials I have created; this is proof of what I can do for their small businesses.  And word travels fast.

3)    Volunteering gives me the opportunity to keep my publicity skills fresh. I can experiment with work in ways I normally would not do if I had to perform the same work for a client, on their dime.

4)    I make new contacts I might not have made if I had not volunteered. Yesterday, a TV news reporter came to our school to film our project. I walked her out to her news van after the interviews were complete and now have a new media contact to add to my network list.

5)  I can use the volunteer information to promote on my website, blog and newsletter. When potential clients see that I take time to help make a difference, this helps people to get to know me. After all, social networking is all about building relationships.  Further, the volunteer subjects make for good writing topics.

6)    Volunteering helps me to feel valued and when I feel appreciated, my paid work benefits.

7)  In addition to being a virtual assistant, I am a mother of a teenager.  I can preach to this child how important it is to give back to others until I am ‘blue in the face’ but if he sees that I ‘walk the talk’, he knows my message is not simply useless rhetoric.  That benefit alone is worth all of my time!

8)    Volunteering helps me to become a much more interesting person. When I embarked upon the ‘African Library Project’ I knew nothing about the tiny, landlocked country of Swaziland.  In fact, I had to pull out an Atlas as I had no idea where Swaziland was located. I now have more knowledge than I had before and spoke confidently about the country when the reporter asked for statistics for the news piece mentioned earlier.

It would be great to pick up more work for my business through volunteering but if that does not happen; I am satisfied to know that my publicity efforts have worked. I can bring up my promotional skills to a potential client during conversation and verify that my virtual assistant services are beneficial!

I have made a difference in a Swaziland student’s life.  40% of the students never advance to high school.  So my hope is that the books we collect may help to motivate a child to continue his/her education.  For me, this is the best reward of all.

Janine Gregor

I was in the supermarket the other day and avocados were on sale for one dollar each.  Deep in thought as to what I could make with this delightful fruit, I saw a woman lurking from the corner of my eye who was pressing several avocados for firmness and then bagged or discarded as needed. I looked up and then moved over to make room so we both could share in the bounty without stretching across each other.

She seemed to appreciate that gesture and then said to me, “It is hard to tell which ones are too ripe just by pinching them.” So I said, “The lighter ones seem to be less ripe.” I continued, “Sometimes I get them home and in less than a day they are too ripe to use.”  She smiled and said, “Yes, that’s why I buy the light greens ones.  If you put them in a brown bag with a banana they will ripen when you need them.”

I knew about that ripening tip but acted as if I didn’t know so as not to be rude. She seemed delighted to share that tidbit with me so I didn’t want to ruin a sweet moment amongst strangers.

So from there we struck up a conversation. She asked me what I did for a living and I said I was a virtual assistant helping small businesses promote their products and services through online marketing methods such as newsletters, articles and email.

She told me about her line of work and as it turned out, the woman owned a real estate agency and contracted me (on the spot) to work on her email marketing campaign.

When I got home, I thought about what could have happened. I might not have stopped to buy the avocados if they hadn’t been on sale.  If I hadn’t showed courtesy in ‘sharing’ the space in front of the avocado display, she might not have said anything to me.  If I hadn’t acted appreciative of her banana-in-the-paper-bag tip (even though I knew about that tip), she might not have continued to chat with me.  We both might have just moved on and continued our shopping.

So I never dismiss small talk. I’m much more aware of my surroundings in public places. I smile more often and look approachable.  And when the stars align, I’m ready with a business card and a quick elevator speech should someone ask.  You never know who you will meet. Now that’s really what I define to be true social networking!

I celebrated that night with the best guacamole ever!

As a virtual assistant, I am often asked, “What DO you DO?”

With about 5 seconds to capture the asker’s interest before succumbing to the ‘glazed over-deer-in-the-headlights-look’ with my traditional, boring response, I decided to shake things up a bit…and respond with a question instead.

Now I know this goes against what my mother taught me, “Don’t answer a question with a question” but she’ll forgive me for breaking the rules!

You see, as a virtual assistant…these are two words which do not really mean much at all to folks outside of the coaching, speaker, author or real estate professional industries, which tend to utilize my services more often for administrative and website work.

Explaining to folks what is I do through running off a list of services I offer rarely works either. And, when individuals learn my office is based out of my home that is the trigger that maybe I do not have a ‘real job’.

Even my best elevator speech does not seem to get my point across.

I have an identity problem.

So confusion sets in and I still have not really explained what it is I do for a living.

So when I am asked, “What DO you DO?” I answer instead with, “Have you ever?”

So, Janine, “What is it that you do?”
Have you ever sat down to create a blog using Wordpress and realized you did know how to upload the theme to your website?

Answer: Well, I create blogs for customers who want to promote their services online to a broad audience. I also write blog posts, offer up ideas for those who wish to write their own posts and edit those who send me their posts to upload.

So, Janine, “What is it that you do?”
Have you ever looked at stacks of business cards and wondered who within those cards is waiting for a sales call?

Answer: I can take those cards, update your client database so we can collaborate and send out email messages, ezines and events notices to your clients via autoresponder programs.

So, Janine, “What is it that you do?”
Have you ever written articles and wondered what else could be done with them?

Answer: Well, I can post your articles to varying ezine sites. I can repurpose your articles for blog posts and archive those articles on your website for your visitors to download.

Using Have you ever to explain what a virtual assistant does is so much easier when the services are broken down in small bites. Rather than explain what a VA does, I explain what it is I have done and what I can do for them through examples. Clients see more value in this type of explanation…and no one has, thus far corrected my manners.

One of the services I offer as a virtual assistant is blogging and article marketing. It is a valuable resource that is in great demand in our virtual industry as more clients understand the potential for good SEO.  As article marketing increases online presence it also helps to classify the client as industry experts.  Additionally, articles can reap a ‘better bang for the buck’ as they can be repurposed into blog entries, newsletters and press releases.  Strategically placed, one article can have many lives.
 

I recently had a very intuitive consultation call with a potential client who is interested in blogging and article marketing. The client asked an interesting question, “How do you create topics for articles [when the virtual assistant is not familiar with the client’s industry]?”

I have been asked this question on previous occasions by other virtual assistants as well, so I created a client questionnaire for VAs, which is available for download here . (Click on the star logo). 

Ideally, a virtual assistant partners with a client on an ongoing basis to develop a relationship where communication between the parties is regularly maintained.  If the opportunity for a good partnership develops, the best way to write thought-provoking articles for a client is to be privy to their business happenings. This occurs only through good, two-way communication.  It is not unusual for a client to ask a question or share a piece of information with me, which can easily be turned into an article. Consequently, I’ll often reply with, “This can become a good blogging topic”. 

Another means to develop good article topics is to ask the client to check his Sent Box. What kind of questions is the client answering to his own customers?  Whatever information the client’s customers are asking certainly makes for great article topics.  Give the readers what they want to know… write about what your client’s customers are asking.

VAs, ask the client to send you urls to the online newsletters which are relative to your client’s business.  I often subscribe to the same blogs, newsletters and ezines my clients read. This is another means to find great ideas for articles and blogs. One long-term client regularly sends me real estate articles from which I have been able to construct good articles.  Keep them in a folder in your favorites entitled, ‘Blogging Topics’.

I often find subject matter on other people’s blogs which I send to my clients requesting that he respond with a brief reply.  Sometimes the answers are a few lines which I can expand upon, while others are complete responses which I can post in varying blogs or article marketing sites.

A long forgotten source for good article topics is the local public library.  I will often visit the library and sit down with several magazines and publications related to my client’s businesses. I jot down the publication name and look it up online when I return to my office.  Ask the librarian for other sources such as newsletters and flyers which are not available online. The librarian is another valuable tool to good research…and, the librarian’s services are free!

If a virtual assistant is not familiar with a client’s industry, there are numerous means to learn about his business. Asking questions, creating Google Alerts with keyword relative to the client’s business and keeping abreast of the client’s products and services are other important options to good article marketing as a virtual assistant.  Download the Questionnaire for Virtual Assistants to Ask Their Clients Regarding Article Writing and Blog Ideas for more options.

 Janine Gregor

Recently, I have ‘been on’ a few back-to-back consultations with potential clients. Each conversation had to be fine-tuned on the spot depending upon the clients’ expertise with working with a VA and in regard to his/her use of the internet.  Since consults are not ‘one size fits all’ this post can help VAs to customize the conversation to achieve maximum results.

*note RFP used herein is a Request for Proposal. This is the form that potential clients complete with information regarding their virtual assistant needs.
*Letter of Intent is the reply letter a VA writes in response to the RFP.

1)      Research, Research And More Research – If there is any tidbit of information you will take away from this post this will be it:  Research the client’s website and business as much as possible before dialing the phone. I suggest going one step further and research as much as possible before hitting the send button to reply to the initial RFP itself.  Although each Letter of Intent should be customized to the client’s requirements, take more time than usual to know the client because you may not have much time to do the research between the time you hit send and the time the client replies back to your customized letter of intent.  I have been in close-timing situations and have had mere minutes to vamp-up my research before I called the client back. Being prepared ahead of time will thwart being caught off-guard because you may need to book an immediate consult. It happens.

2)      Be Careful How You Phrase Your Opinions – Before making the consult call (and creating the Letter of Intent), make a list of what you think can be improved on the website or blog but do not come forward right away with a critique while on the phone with the potential client. Wait until the client asks for your opinion and phrase your critique as such, “If your website heading is decreased in size you can offer more information about your business above the page fold” or “If you add your social marketing badges to your home page, you can increase your membership”.  Making suggestions as opposed to saying, “The header is too big” or “The web page is messy” may make for bad vibes during the consult. Diplomacy is key.

3)      If the client indicates that they do not know how to do something while you explain what services you can provide, offer to show them how to do it. You may think that offering to train a client, for example how to post a blog will take away work from you; I actually believe that this leads to more work, which is what we all really want as virtual assistants.  I believe in offering to share my knowledge with a client for three reasons:  First, you will get paid for training; Second, once you spend more time teaching the client a task, this helps to build a relationship and solidifies you as the expert and, Three, these tasks lead to more work because then you can make suggestions as to how the task can be fine-tuned. The latter is much easier to do when you have built a rapport with the client.

4)      During the consultation call, be keen and listen to the client as they speak. Clues to how much expertise they have will be apparent just by listening. It can be embarrassing for the VA to review services the client is already familiar with.  In fact it is a waste of time.  Some clients know what ftp might be, while others have no idea.  Do not assume a client knows the entire internet ‘lingo’ so it pays to be clear during conversation without being too ‘techie’. It is easier to consult with client who has already worked with a VA so be sure you know this information in advance. 

5) If the client is seeking to replace their VA, it pays to know why but never be intrusive by asking outright. Most clients will say if they are replacing their VA upfront.  Use that information to your advantage.  For example, if the client states, “My VA does not know how to post a blog”, that would be your cue to indicate this is a service you offer (if you do, of course). But do not ask why the VA is being replaced. Only use the information if offered to indicate what you can offer to fill that hole.

Finally, evaluate each consultation call immediately after hanging up.  What could you have done better? What did you do well that you can use for the next call?  Consultations calls can improve over time.

Janine Gregor

Sue L Canfield recently released her book, The Commonsense Virtual Assistant – Becoming an Entrepreneur, Not an Employee. Today, she’s stopped by my blog. 

Janine:  Sue, why did you write this book?

Sue:  My husband, Joel D Canfield, and I co-authored the book to help newer and aspiring virtual assistants understand what it takes to run a successful business. Over the last two years, I found that many newer and aspiring virtual assistants were asking for and following my advice on how to run their business. Though they had the skills to be a virtual assistant, many had no idea how to run a business, write a business or marketing plan, how to market, and other basic business skills. Since my husband had already written a book for small business owners on how to be the best foundation for their business, we decided to add to the material and focus on the virtual assistant industry in our new book. 

Janine:  Sue, Please tell me about yourself

Sue:  I’ve worked as an administrative assistant for over 25 years and began my virtual assistant business in 2005 before I even knew there was such a thing. This past year I added virtual assistant coaching to my services to help newer virtual assistants succeed in their businesses. My husband and I work together from home along with our five-year old daughter in Roseville, California. 

Janine:  What qualifies you to write this book?

Sue:  Joel and I have more than 50 years of combined experience supporting and operating small businesses. My success as a virtual assistant is in large part due to the advice I received from Joel. Our success in our businesses provides testimony to our qualifications. 

Janine:  What is the book about?

Sue:  The book helps virtual assistants to understand that they are now business owners, entrepreneurs, no longer employees. Successful business owners need good business sense and a good understanding of what it takes to run a successful business. The book provides basic, commonsense information every entrepreneur needs to know along with advice specific to virtual assistants. 

Janine: What do you want the readers to get out of the book?

Sue:  The most important concept I would like my readers to understand is that they are now business owners and what that means. After reading the book, readers will have a clear understanding of how to set rates, manage their time, and market their business. 

Janine:  How can the readers contact you if they want further information?

Sue:  Joel and I can be reached toll-free at 877.771.7746 or by email at Contact@BizBa6.com. They can also visit our website athttp://www.bizba6.com. 

Janine:  How much does your book cost?
$19.95.

Janine:  Where can the readers purchase your e-book?
Sue:  They can visit our website at www.bizba6.com.

JanineL  Sue, thank you for stopping by my blog.
Sue: You are very welcome. Thank you for having me. 

About the Authors:

Joel and Sue have more than 50 years of combined experience supporting and operating small businesses. They operate BizBa6 Small Business Support Services and love not only their work but the life it allows them to live. This book (Joel’s third business book, Sue’s first) shares how they think about business–it’s a ‘why to’, not a ‘how-to’ because it focuses on how people think and what they want–not just your clients, but you, too. 

Book Summary:

So, you want to be a virtual assistant. The virtual assistant industry is growing rapidly. Just about anyone can say they are a virtual assistant. You have a computer, internet access, and the desire to work from home. Voila! You’re a virtual assistant. But is that enough to succeed as a virtual assistant? Do you have what it takes to run a business? Yes, a virtual assistant is a business owner. Successful business owners need to have good business sense. As a business owner, you, the virtual assistant, need to understand what it takes to run a business. Pick up your copy for $19.95 at http://www.bizba6.com.

This week, the new ‘Mike & Friends Blog’ section will be added to MichaelMoore.com. In additional to my blog, I have asked a few people, like Rep. Marcy Kaptur (the Democrat from Toledo who has deservedly become the star of my movie!) and Leah Fried (who helped organize the sit-down strike at Republic Windows and Doors in Chicago), to blog here on my site. Here’s a sneak peek of my first blog post. Enjoy! — MM

Sunday, October 11th, 2009

Pilots on Food Stamps

By Michael Moore

We’re on the descent from 20,000 feet in the air when the flight attendant leans over the elderly woman next to me and taps me on the shoulder.

“I’m listening to Lady Gaga,” I say as I remove just one of the ear buds. I know not this Lady Gaga, but her performance last week on SNL was fascinating.

“The pilots would like to see you in the cockpit when we land,” she says with a southern drawl.

“Did I do something wrong?”

“No. They have something to show you.” (The last time an employee of an airline wanted to show me something it was her written reprimand for eating an in-flight meal without paying for it. “Yes,” she said, “we have to pay for our own meals on board now.”)

The plane landed and I stepped into the cockpit. “Read this,” the first officer said. He handed me a letter from the airline to him. It was headlined “LETTER OF CONCERN.” It seems this poor fellow had taken three sick days in the past year. The letter was a warning not to take another one — or else.

“Great,” I said. “Just what I want — you coming to work sick, flying me up in the air and asking to borrow the barf bag from my seatback pocket.”

He then showed me his pay stub. He took home $405 this week. My life was completely and totally in his hands for the past hour and he’s paid less than the kid who delivers my pizza.

I told the guys that I have a whole section in my new movie about how pilots are treated (using pilots as only one example of how people’s wages have been slashed and the middle class decimated). In the movie I interview a pilot for a major airline who made $17,000 last year. For four months he was eligible — and received — food stamps. Another pilot in the film has a second job as a dog walker.

“I have a second job!,” the two pilots said in unison. One is a substitute teacher. The other works in a coffee shop. You know, maybe it’s just me, but the two occupations whose workers shouldn’t be humpin’ a second job are brain surgeons and airline pilots. Call me crazy.

I told them about how Capt. “Sully” Sullenberger (the pilot who safely landed the jet in the Hudson River) had testified in Congress that no pilot he knows wants any of their children to become a pilot. Pilots, he said, are completely demoralized. He spoke of how his pay has been cut 40% and his own pension eliminated. Most of the TV news didn’t cover his remarks and the congressmen quickly forgot them. They just wanted him to play the role of “HERO,” but he was on a more important mission. He’s in my movie.

“I hadn’t heard anywhere that this stuff about the airlines is in this new movie,” the pilot said.

“No, you wouldn’t,” I replied. “The press likes to talk about me, not the movie.”

And it’s true. I’ve been surprised (and slightly annoyed) that, with all that’s been written and talked about “Capitalism: A Love Story,” very little attention has been paid the mind-blowing stuff in the film: pilots on food stamps, companies secretly taking out life insurance policies on employees and hoping they die young so the company can collect, judges getting kickbacks from the private prison industry for sending innocent people (kids) to be locked up. The profit motive — it’s a killer.

Especially when your pilot started his day at 6am working at the local Starbucks.

October 9, 2009

Friends,

It’s your friendly webmaster from MichaelMoore.com here to remind you THIS is THE weekend to go see the movie so much of America is talking about: “Capitalism: A Love Story.” As you know, documentaries do not last long in theaters so don’t put off going to what many critics have called Mike’s “Best film yet!”

Did you happen to read this in the Huffington Post:

“Michael Moore has made the most important and urgent political film of our time. In fact, he might have made the most American of films since the populist cinema of Frank Capra.” (Read the rest of this excellent piece, “Michael Moore’s Grapes of Wrath,” by clicking here.)

Or this from the Los Angeles Times:

“It is Moore at his most passionate, most personal and most political, and that is something not to be missed.”

Or this from the Minneapolis Star Tribune:

“‘Capitalism’ is a Molotov cocktail thrown straight at the heart of the New York Stock Exchange. The impact is spectacular.”

And finally this gem from MacLeans the “Time magazine” of Canada:“… Moore is at the top of his game. ‘Capitalism: A Love Story’ may be the best film of his career.”

But here’s what’s crazy: Some conservatives are also saying they love the film and are telling people to go see it:  E.D. Hill from Fox News, the Wall Street Journal, and the Financial Post. Even Jim Pinkerton, White House staffer under both Ronald Reagan and George H.W. Bush said, “I’ve got to tell you, on this particular issue, I’m with Michael Moore.” This is amazing. Plus, having the mainstream support of people who speak to middle America, like Jay Leno and Merle Haggard — this has truly become a movie that has reached its hand out and said “please come in, I think you might appreciate knowing some of the things I’m going to show you.” If there was ever a time to take your Republican brother-in-law to a Michael Moore film, this would be it!

Last week, Mike had one of his best openings ever — second only to the once-in-a-lifetime “Fahrenheit 9/11.” It tied for 6th in the national box office (with Drew Barrymore’s “Whip It,” which was on nearly twice as many screens!) and had the #4 per-screen average. “Capitalism” earned more than Mike’s last film, “Sicko,” did on its opening weekend and is on track to be one of the top 5 grossing documentaries of all time (which will give Mike 4 of the top 7 all-time docs!). And “Capitalism” remains the highest grossing per-screen average for any film in limited release in 2009. And it’s a documentary! This never — very rarely — happens.

I can tell you that Mike is probably more proud of this film than anything he’s done since “Roger & Me.” That’s because “Capitalism: A Love Story” is what I would call the pinnacle of his life’s work — this is his manifesto.

And it’s damn funny! Or, rather, it’s damning and it’s funny. You will be transported watching this amazing movie — no one has ever made anything like it. If you want a great time at the movies this weekend, go see “Capitalism.” You will NOT be disappointed!

Click here to find where it’s playing near you. It’s rated “R,” like most of Mike’s films (why? why? why?), but that didn’t stop him from seeing “Woodstock” or “M*A*S*H” when he was a teenager — and it shouldn’t stop you under-17-year-olds from seeing “Capitalism: A Love Story!” You know what to do.

And check out our newly redesigned website that I manage for Mike.  There’s great new stuff every day. You can now post comments and participate in the discussion!

And you can stay in touch with Mike on Twitter at Twitter.com/MMFlint.

That’s it for now. Grab some friends and go see this great flick — it won’t be around forever! They gotta make room for “Saw VI!”

Webmaster
MichaelMoore.com