Often we read about how a sales associate should treat the customer who is ‘always right’. But little is said about good customer etiquette. A positive attitude toward the associate can actually bring out the best in the sales transaction.

It’s the VA in me…always seeking ways to simply improve my virtual-ness… searching for virtual resources to assist in my clients’ businesses and for new ways to improve my own methodology.

I look for plug-ins and free programs to allow me to run faster, jump higher and improve creativity. Here are five of my most recently used free resources I recommend.

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1) Xobni – (Inbox spelled backwards) For Outlook users, I believe this plug-in has become one of the most powerful email tools ever created, really! Xobni is easily downloaded. All emails are automatically categorized by conversation. Viewable in a separate frame, one email is selected from my Inbox and then all emails pertaining to that particular sender or topic are listed by date and categorized together.

When I need to find an email or an attachment, I just click on the sender’s name and all emails line up. A brief synopsis of those emails appear in a separate frame so it is an at-a-glance set-up which allows viewing and sorting in far less time than finding and searching myself. I am particularly impressed with Xobni when I have several emails from a client which need to be sorted by topic. So if I am working on a newsletter, all the emails pertaining only to that newsletter are grouped together.

The greatest time saver has been the ease in finding attachments sent via email. Connected to Facebook and other social networking sites (optional selection) the sender’s social networking info and Facebook photo appear in the heading. Additionally…any connections I may have with the sender appear in another column as well (under the Facebook photo) so I am able to see who I have in common with the sender of the email. Clever, clever.

Oh, and one more feature…if I click on a sender’s Xobni frame, I can view a chart which offers a line graph when the sender replies to the most email. This is a great tool for deciding when someone might open my email and to send it at a time when the recipient is most likely to answer the email.

2) If you are looking for a list of contacts to use for your next project or direct mailing, I recommend a site called Jigsaw which is an online directory of free, downloadable Company information and more than 12 million business Contacts. Copied from the company site: “Think of it as an exchange of Contacts you have for Contacts you need. The more you contribute, the more you earn. That’s it. This makes the Jigsaw system self-correcting, rewarding you for doing what you would do on your own. Points are also awarded when you update incorrect Contacts or challenge bad Contacts, keeping the system timely and accurate.” Easy sign up and a great option to buying mailing lists.

3) If you are looking for a way to make a website page printer friendly so that I can add as a pdf to my website or blog, Print Friendly is the way to go. When I find a page I think will be helpful for my blog readers, I insert the URL into the program and Print Friendly copies the document for you to edit to a readable format. You can remove images and make edits, while any edits can also be undone.

4) Remote access to my own computer and my client’s computers has been useful on many levels. I have used Logmein for about 3 years now. I use the free version for my home use but I have used the Pro version for client use. The main difference between the two versions is that the Pro version allows me to print from a client’s screen to my own printer. Once Logmein is downloaded, I can access my computer using any other computer from any location. In my case, I access my desktop located in my office which holds most of client programs and files doing so via my laptop from anywhere I go. If I want to step into another room with my laptop or take this with me to the library to work, I can easily access my desktop and work with all the programs I need from wherever I am! I collaborated with a real estate client in California using her ACT! database and did so from my location in Florida. Great for the time spent waiting in a doctor’s office. And…I recently read that Logmein is available as an iPhone application, which was the clincher for me to purchase an iPhone this fall.

5) www.Openoffice.org If you do not have Microsoft Office, you can use this program which is an open source program to open and save any document using the Office extensions such as .xls, .doc and .ppt. (Excel, Word or PowerPoint documents). The only program that Open Office does not work with is Microsoft Publisher. Email me if you want the link for an open source desktop publishing program.

Bonus Links: Did you ever want to take a screen shot of something on your computer an convert it to pdf to send as an attachment to someone or post to your blog or website? If so, then I recommend Screenhunter 5 and PDF995 . Once you have the image you want to take a snapshot, click Screenhunter 5 and it will save the document to wherever you indicated. The free program even allows for some editing and saving as a jpg file. Once you have that image, PDF995 easily converts any documents to pdf format to use as you wish. I have used both of these for years and have never looked for an alternative.

Next week I will post an additional 5 free resources (maybe more!) to help you grow your business. Please subscribe to my blog here for updates. For even more tips and resources, subscribe to my newsletter.

Please feel free to email me with any questions.

Thanks,

Janine