As a virtual assistant, I am often asked, “What DO you DO?”

With about 5 seconds to capture the asker’s interest before succumbing to the ‘glazed over-deer-in-the-headlights-look’ with my traditional, boring response, I decided to shake things up a bit…and respond with a question instead.

Now I know this goes against what my mother taught me, “Don’t answer a question with a question” but she’ll forgive me for breaking the rules!

You see, as a virtual assistant…these are two words which do not really mean much at all to folks outside of the coaching, speaker, author or real estate professional industries, which tend to utilize my services more often for administrative and website work.

Explaining to folks what is I do through running off a list of services I offer rarely works either. And, when individuals learn my office is based out of my home that is the trigger that maybe I do not have a ‘real job’.

Even my best elevator speech does not seem to get my point across.

I have an identity problem.

So confusion sets in and I still have not really explained what it is I do for a living.

So when I am asked, “What DO you DO?” I answer instead with, “Have you ever?”

So, Janine, “What is it that you do?”
Have you ever sat down to create a blog using WordPress and realized you did know how to upload the theme to your website?

Answer: Well, I create blogs for customers who want to promote their services online to a broad audience. I also write blog posts, offer up ideas for those who wish to write their own posts and edit those who send me their posts to upload.

So, Janine, “What is it that you do?”
Have you ever looked at stacks of business cards and wondered who within those cards is waiting for a sales call?

Answer: I can take those cards, update your client database so we can collaborate and send out email messages, ezines and events notices to your clients via autoresponder programs.

So, Janine, “What is it that you do?”
Have you ever written articles and wondered what else could be done with them?

Answer: Well, I can post your articles to varying ezine sites. I can repurpose your articles for blog posts and archive those articles on your website for your visitors to download.

Using Have you ever to explain what a virtual assistant does is so much easier when the services are broken down in small bites. Rather than explain what a VA does, I explain what it is I have done and what I can do for them through examples. Clients see more value in this type of explanation…and no one has, thus far corrected my manners.

Blogging is a great tool for companies in very exciting industries.  Great examples of this include musicians, writers, lifestyle mentors and other personality-driven businesses.

However, most industries are a bit more boring and don’t lend themselves as well to this type of blogging.  This was a problem that I first ran into when I started my cleaning company.

I opened up a blog, and began writing about the core of our business.  This one is commercial cleaning.

As you might imagine, the content was pretty dry and unoriginal.  We would write articles on subjects such as “how to clean carpets”, “how to clean patios”, “how to clean tiles”, etc..This was very similar to what every other cleaning company and the world had been talking about.

It wasn’t very exciting and it didn’t attract people from our local business area. In order to fix this, I had to step back and think about the goals we were trying to accomplish.

My 2 main objectives were:

• to gain exposure for my company within our community and
• build relevant links to our website

Rather than just recycling the same boring old themes on our corporate blog, I decided to reach out to the local business community and lend my expertise to other blogs.  This had the combined effects of exposing us to new audiences while giving fresh and new insights on other blogs that were in need of inspiration.

For example:

• We might write an article for a local accounting firm’s blog about how to negotiate better prices on cleaning contracts.
• We might approach a local health food company and provide insights into how to clean in such a way that it helps people with allergies.
• We might approach a local business that markets to parents, and give them handy insights into   how to keep children safe from hazardous products.

As the specialists, we found that we had a lot of insights to offer that many of these other local businesses may not have thought of.  Customers who frequented their blogs often found this advice very helpful. It was a win-win situation for all parties involved.

If your company is having trouble keeping its blog fresh and interesting, you may want to consider contributing to other people’s blogs rather than maintaining your own.  It’s a great way to build relationships with complementary businesses while gaining exposure to new audiences that would have otherwise never heard of you.

About The Author: Ontario Cleaning is one of Canada’s top cleaning services, with cleaning customer in Mississauga, Oakville, Brampton and Toronto.

About The Author: Paul Rudo has been a freelance business consultant for over 5 years. He specializes in B2B marketing for technology companies and organizations targeting geographically local clients. For more information, you can visit his web site at Paul Rudo.

Have you thought of using videos to promote your business? Just the mere thought of creating a video stops even the most creative best business owners in their tracks.

If you want to move your company name to the top of the Google searches using video can be a viable option. But if you think that creating a video will take too much time or will not give you the SEO you are looking for, well I have an easy, fun and quick solution.

Every Monday afternoon, I log onto a sales call with a terrific sales consultant, group trainer and entrepreneurial junkie, Howard Howell, also known as ‘That Sales Guy’ of Sensible Selling. Howard demonstrated a fairly new and fun technique to promote a business using Google Search Stories video creator.

(You may remember Google Search Stories being advertised during half-time on this year’s Superbowl.)

The requirements: You must have a story you want to tell about your business. Your story needs to be told in less than one minute using the search feature in Google. You will also need to open a YouTube account.

The Google Search Stories program is designed to create the video for you and upload it automatically to YouTube. The program also provides a code which can also be embedded in your site or blog to get more bang for your efforts.

Here’s an example of the one I put together. http://www.youtube.com/watch?v=9OR1WmUAuUQ

Here is the link to make your own Google Search Story with instructions on how to do so right on this site.

http://www.youtube.com/user/SearchStories

But there is More! Here’s How to Get SEO for Your Company Name!

I can take this useful tool one step further and offer other video tips on getting more SEO for your company name using the YouTube platform.

Once you have completed your Google Search Video and have uploaded it to YouTube, do a search there using your keywords. For example, my keywords are ‘virtual assistant’. I then find other people’s videos whose keywords appear in the search. I then select the top 2 or 3 viewed videos from this search.

Every few days I leave a comment each one of these videos with a good, well-crafted, meaningful observation. What will transpire over time is that when someone types in your keywords into Google, your keywords will appear higher and higher in the searches with your website name and your YouTube profile.

To explain this in greater detail, I found a great blog by Paul Rudo B2B Marketing Specialist of Small Business SEO who has written How to Get SEO Value from NoFollow Tags .

Rudo writes, “Increasingly, it’s getting harder and harder to find sites willing to give you high-quality SEO links. Instead, most web sites today will only give you links that are blocked using a NoFollow tag.”

The author continues, “However, despite the fact that their [YouTube] outbound links are worthless, there are 2 interesting things about YouTube (and other sites) that SEOs should consider:

• Google considers YouTube to be a very high-quality and authoritative site
• Internal links within the site are DOFOLLOW (Google considers these to be of value in the SEO ranking process)”

“In crafting your SEO strategy, your main goal should be to get your company to the front page of Google. And your web site is NOT your company. (Stay with me. This will make sense in a bit.)

So Here’s The Plan

For this concept to work, you’ll need to think a bit outside of the box.

The first thing you’ll want to do is create a YouTube profile name containing your important keywords. If, for example, you sell goods made from extremely rare “unicorn leather”… a good YouTube username would be UnicornLeather.

This will help you rank for that specific keyword.

Now, you should create a few high-quality videos that showcase your company and make a strong call to action. Your new YouTube channel will be the landing page that you hope to get listed highly in the search rankings.

Finally, try to find every single video that is remotely relevant to your subject matter, and make a well-thought-out, insightful comment that contributes to the content of those videos. It’s EXTREMELY important that these comments be of high-quality. Do not spam YouTube or you’ll run into problems.

With every comment you make, YouTube will add an internal DoFollow link… using your keyword (UnicornLeather)… and pointing to your YouTube video channel. Now, when people look for “Unicorn Leather” on Google, they’ll be directed at the most authoritative page on this topic… at the most authoritative site… which is your YouTube channel.

This Won’t Happen Overnight

Another tip would be not to overdo it. Search engines take timing into account when evaluating your links. If you come out of the gate with guns blazing… blasting out 1000 comments in the first week… you’ll be labeled as a spammer and sent to the penalty box.

Instead go slow and steady. No more than maybe 3 or 4 comments a day… and keep doing this steadily for months. Eventually, you should notice your rankings start to improve.

And another interesting side benefit that you’ll notice will be a gradual snowball effect… where all of these comments will start producing more and more referral traffic to your channel and your main web site.

If you do this properly, you can make it so that the top 2 results for your keyword are your web site and your YouTube profile. This strategy can also be applied to other social networking sites until you own every result on the front page for your keyword.”

Read Paul Rudo’s full article here http://www.smbceo.com/2010/05/10/nofollow/

Be sure to read a poster’s comment on the referenced article link above that offers yet another SEO tip.

I offer the tip to use Google Search Stories to get you started but you can also create great videos using PowerPoint and then convert them easily to vide to be uploaded to YouTube. Rudo recommends creating a few high-quality videos.

Creating easy PowerPoint video:

• Open PowerPoint; create your slides with text and images.

• Save the project.

• Download TechSmith’s Camtasia http://www.techsmith.com/camtasia.asp for 30 days. Use this program to create the video using your PowerPoint slides.

• Upload to YouTube and add these videos to your YouTube account.

• Follow the instructions above to creating effective SEO in YouTube.

Janine Gregor

About The Author (quoted in this article): Paul Rudo has been a freelance business consultant for over 5 years. He specializes in B2B marketing for technology companies and organizations targeting geographically local clients. For more information, you can visit his web site at Paul Rudo.

I am often asked for my opinion about how to do something. It is the nature of the virtual assistant business. Having worked on a variety of projects, people believe I can either answer a question or at least give them the tools to find the answer themselves. I’m OK with that. I like to help.

I opened up my email Inbox today and found seven emails from people looking for an answer about how to do something. It took about an hour to get through all the responses and I was pleased to have answers to everything asked.

Of the seven, two responded with a ‘Thank You’.

Was I looking for a ‘Thank You’? Well, yes. It would have been nice. It would have been a validation of my efforts. Given the low response to the favor, a ‘Thank You’ from anyone actually would have helped that person to stand out from the crowd. This small gesture might have helped them receive future favors from me on a priority-status. That’s not to say I will dismiss their future requests but I might put the favor on a ‘low flame’ given the limited hours in my workday.

So why did only two people take the time to type two simple words and hit the ‘send’ button?

5 Reasons Why People Do Not Send a Thank You

1) They simply do not have good manners.
2) They take my good will for granted. They got what they wanted and as far as they are concerned, the query has ended.
3) They can not find the time to thank me.
4) They do not realize the value in a Thank You.
5) They forgot or they do not care, or both.

5 Reasons Why People Should Say Thank You

1) A Thank You shows appreciation for the time I took to handle their question. Very simple and very obvious.
2) They have good manners and their mother taught them well. A Thank You is automatic; without a second thought as it should be.
3) A Thank You is remembered by people who, in turn, are more likely to help them out in the future.
4) Finalizing an email with a note of thanks is indeed the proper way to actually end an email. It is a way to leave an appropriate ending to a piece of correspondence. A favor which is not ‘settled’ with a Thank You is the same as telling a story and not having a final solution or an ending to the tale.
5) The absence of a Thank You can mean that the efforts were not appreciated. You may have appreciated the favor but no one will ever know.

However, the bonus reason why people should should say ‘Thank You’ (drum roll, please!) is that performing this simple gesture is nearly FREE to accomplish which could reap benefits that might become profitable in the future.

The next time I open my Inbox and find several inquiries, I will respond to them but tucked in the back of my head will be the names of those who took a moment to appreciate my time. I might not spend an inordinate amount of time answering their questions because my time is valuable. I might steer them in the direction where they can find their own answers or I might wait to respond and do so only when my work hours are light.

Those who thanked me though, may get a faster response.

It’s human nature.

Hello,

I’ve had a ‘cherry’ good response to last week’s free online resources and tips that I may try to make this a consistent blog event.

I look for resources which not only help business owners improve productivity but those benefits which offer greater exposure and publicity. I have also decided to expand this selection to include ‘fun stuff’; namely sites that entertain without being terribly distracting.

www.helpareporterout.com Looking for ways to get your name and business recognized? Do you want to be quoted in major publications? Help a Reporter Out, also known as HARO, is a venue set up by celebrity blogger Peter Shankman to help reporters find material for article topics. Once you sign up at Shankman’s site, he sends a morning and an afternoon email listing of topics which reporters wish to address. Shankman organizes reporter queries with contact information so it is very easy to click on a topic for reply and then quickly send your expert advice to the inquirer. If your thoughts are deemed worthy and are published by the reporter, this can only mean greater exposure for your own business. Several of my clients have been quoted and published in books, major magazines, newspapers and online sites through HARO. (It can be a little tedious going through the email topics each day…which is why hiring a virtual assistant to do that for you is tremendously useful. Whether you do it yourself or hire someone to scan the topics for you, the public relations exposure from this public relations opportunity is priceless.)

http://www.15secondpitch.com/new/ Has anyone ever asked you want it is that you do for a living and you’ve replied with, “I’m a speaker” or, “I’m a publicist.” This type of a response does not always elicit great interest. If you are attending a networking event, people really want to know what it is that you can do for them. 15secondpitch is one of the neatest sites for creating an elevator speech, which is a short speech that you would give to someone explaining in brevity exactly what it is you do and what it is that you can do for them. Follow the prompts in the 15secondpitch link and the end result is a speech you can practice and fine-tune to use the next time someone asks you, “What do you do?”

http://www.echosign.com/ Aiming for a paperless office? Bogged down by paper contracts, expensive postage rates and the lag time waiting for a client to return a signed document to you? Enter EchoSign. This is an exceptional electronic signature program which is great for sending contracts electronically for legal signatures. Sign up free for 5 transactions per month. Once a contract is created, upload a document to the EchoSign site where a signed copy can be sent to the client and returned to you with the client’s signature. Contracts can be stored and tracked in EchoSign for future reference allowing for a completely paperless sign, copy and file system.

http://www.hulu.com/ Hulu enables you to watch popular TV shows and movies online. There are no downloads required and there is no charge. This is not a YouTube-type site, rather this is a comprehensive directory of TV programming offering good quality reception. Quoted from the site itself, “Hulu has thousands of videos and movies from Fox, E! Entertainment , MGM, Sony, NBC and many, many more. Popular shows like The Simpsons, The Office, House, Firefly and others are archived and made available for audiences. They are all archived and you can view the content by genre, or alphabetical order, or by doing a search.”

My Hours http://www.myhours.com/ This is a time management, timesheet, time tracking solution. It enables you to track your work time, projects you work on and tasks you perform. It is web-based and can be used from any location at any time.

Pandora http://www.Pandora.com – If you like to work to music this is a great site to set and forget. It will play your favorite songs from any number of genres you choose. Nothing to download and no cost to the user.

RoboForm http://www.roboform.com/ Is an online program for managing, filling in, encrypting and generating random passwords. This is a great tool if you handle multiple client websites. RoboForm saves website passwords into Passcards. Then RoboForm can automatically fill in login information from these Passcards. RoboForm can save secret text snippets such as ATM passwords or lock combinations in to what is called Safenotes. Once registered, there are videos to take users through every aspect of this useful program.

I’ve got plenty more useful sites to blog so please check back next week for more.

In addition to working as a virtual assistant, I also work a few hours a week in a popular children’s clothing store. I took a seasonal position last year and was honored when the manager asked me to stay on as a permanent part-time employee. While news of layoffs was on every media channel, it seemed foolish to turn down any job and one that I enjoyed. The merchandise is of great quality, bright and trendy while the interaction with customers and co-workers served as a nice diversion from my frenetic but thriving virtual assistance business. Although managing my professional time around the two jobs has been a challenge, the flexibility of being a virtual assistant affords me such opportunities.

Retail work is very difficult. There is no other way to describe it. Anyone who has worked in retail knows how trying the job can be emotionally and physically. Each customer transaction is different, so a good sales associate has to be ready to handle a variety of personalities as well as have the ability to ‘stomach’ the way customers treat sales associates. Some customers feel I am the ‘bottom of the food chain’ while others are grateful for the service I provide.

Often we read about how a sales associate should treat the customer who is ‘always right’. But little is said about good customer etiquette. A positive attitude toward the associate can actually bring out the best in the sales transaction.

10 Rules of Customer Retail Etiquette

1) When checking out at the service desk and you only have a large bill to pay for your items, it is respectful to ask the associate if she can ‘break’ the bill first before handing it to her.

Reason: I am not an ATM machine and my drawer is usually set up with change (bills and coins) for about $100 for security purposes. If I just signed on for my shift, chances are I cannot make the change for your large bill. If you ask beforehand, often times I can tell you if I can break the bill or not and move the transaction along. Please do not assume I can make change.

If I cannot break the large bill…

2) Please do not take it out on me. There is no reason to get testy if I say I do not have change for a $100 and the receipt is for an $8.00 item. I do not have access to the store safe and I cannot open a co-worker’s register to make the change.

3) Please hand the money to me in my own hand. Please do not lay the bills on the counter with change. It takes time to pick money off the counter and the transaction will go much faster if you hand me the money. Although it is my job to take the money from you it is just courteous to hand the money to the associate just as I directly hand you the receipt and your filled bags.

4) Please do not act upon any last minute shopping while you are on the line. Decide before you get up to the register if you want to buy something or not. I am responsible for keeping the line moving and other customers look to me to move everyone in and out quickly. Our time is as important as your own.

5) Please do not come into a store with open food container even if you do not see a sign that states so. Children are messy. I cannot take the time to clean up spilled ice cream or fruit juice. Please do not throw your food trash in my own counter trash can. There is a mall garbage can outside the store to dispense of food items. Someone handed me a leaking smoothie the other day that would have made an even bigger mess in my counter trash can.

6) Please keep your children busy while you shop. I cannot babysit your children while they pull down clothing from the racks or play hide-n-go-seek in the dressing rooms. I once saw a father throw a football to his son in my store near the store entrance. Teach your children that public shopping places should be respected. A store is not a playground.

7) Please do not take the tags off clothing and shoes and let your children wear them out the door. Wait until they are paid for. I will gladly cut off the tags for you. If you rip the clothing before paying for it while trying to take the tag off, we incur a loss which is passed onto the customer in the form of higher prices.

8) If you need something on a high display, please do not grab the hook yourself and try to take it down. Ask me, I will help you and I can do it much faster. Someone can get hurt trying to use the metal hook.

9) Please use the public restroom in the mall. Please do not ask to use our employee bathroom which is located in our busy and stacked stockroom unless it is an emergency. We cannot leave customers in the bathroom by themselves so it is not a good use of my time to stand in the stockroom waiting for the customers to come out of the restroom. If it is an emergency, I understand and can make an exception.

10) Please do not place your baby on the counter while you check out. Diapers leak and the counter needs to stay clean. This is my workspace. Please respect that. Children are curious, often grabbing my register supplies and credit card digital pens.

Thank you.

Janine

It’s the VA in me…always seeking ways to simply improve my virtual-ness… searching for virtual resources to assist in my clients’ businesses and for new ways to improve my own methodology.

I look for plug-ins and free programs to allow me to run faster, jump higher and improve creativity. Here are five of my most recently used free resources I recommend.

<

1) Xobni – (Inbox spelled backwards) For Outlook users, I believe this plug-in has become one of the most powerful email tools ever created, really! Xobni is easily downloaded. All emails are automatically categorized by conversation. Viewable in a separate frame, one email is selected from my Inbox and then all emails pertaining to that particular sender or topic are listed by date and categorized together.

When I need to find an email or an attachment, I just click on the sender’s name and all emails line up. A brief synopsis of those emails appear in a separate frame so it is an at-a-glance set-up which allows viewing and sorting in far less time than finding and searching myself. I am particularly impressed with Xobni when I have several emails from a client which need to be sorted by topic. So if I am working on a newsletter, all the emails pertaining only to that newsletter are grouped together.

The greatest time saver has been the ease in finding attachments sent via email. Connected to Facebook and other social networking sites (optional selection) the sender’s social networking info and Facebook photo appear in the heading. Additionally…any connections I may have with the sender appear in another column as well (under the Facebook photo) so I am able to see who I have in common with the sender of the email. Clever, clever.

Oh, and one more feature…if I click on a sender’s Xobni frame, I can view a chart which offers a line graph when the sender replies to the most email. This is a great tool for deciding when someone might open my email and to send it at a time when the recipient is most likely to answer the email.

2) If you are looking for a list of contacts to use for your next project or direct mailing, I recommend a site called Jigsaw which is an online directory of free, downloadable Company information and more than 12 million business Contacts. Copied from the company site: “Think of it as an exchange of Contacts you have for Contacts you need. The more you contribute, the more you earn. That’s it. This makes the Jigsaw system self-correcting, rewarding you for doing what you would do on your own. Points are also awarded when you update incorrect Contacts or challenge bad Contacts, keeping the system timely and accurate.” Easy sign up and a great option to buying mailing lists.

3) If you are looking for a way to make a website page printer friendly so that I can add as a pdf to my website or blog, Print Friendly is the way to go. When I find a page I think will be helpful for my blog readers, I insert the URL into the program and Print Friendly copies the document for you to edit to a readable format. You can remove images and make edits, while any edits can also be undone.

4) Remote access to my own computer and my client’s computers has been useful on many levels. I have used Logmein for about 3 years now. I use the free version for my home use but I have used the Pro version for client use. The main difference between the two versions is that the Pro version allows me to print from a client’s screen to my own printer. Once Logmein is downloaded, I can access my computer using any other computer from any location. In my case, I access my desktop located in my office which holds most of client programs and files doing so via my laptop from anywhere I go. If I want to step into another room with my laptop or take this with me to the library to work, I can easily access my desktop and work with all the programs I need from wherever I am! I collaborated with a real estate client in California using her ACT! database and did so from my location in Florida. Great for the time spent waiting in a doctor’s office. And…I recently read that Logmein is available as an iPhone application, which was the clincher for me to purchase an iPhone this fall.

5) www.Openoffice.org If you do not have Microsoft Office, you can use this program which is an open source program to open and save any document using the Office extensions such as .xls, .doc and .ppt. (Excel, Word or PowerPoint documents). The only program that Open Office does not work with is Microsoft Publisher. Email me if you want the link for an open source desktop publishing program.

Bonus Links: Did you ever want to take a screen shot of something on your computer an convert it to pdf to send as an attachment to someone or post to your blog or website? If so, then I recommend Screenhunter 5 and PDF995 . Once you have the image you want to take a snapshot, click Screenhunter 5 and it will save the document to wherever you indicated. The free program even allows for some editing and saving as a jpg file. Once you have that image, PDF995 easily converts any documents to pdf format to use as you wish. I have used both of these for years and have never looked for an alternative.

Next week I will post an additional 5 free resources (maybe more!) to help you grow your business. Please subscribe to my blog here for updates. For even more tips and resources, subscribe to my newsletter.

Please feel free to email me with any questions.

Thanks,

Janine

When a business owner is need of a virtual assistant, the protocol is to submit a Request for Proposal (RFP).  This online document format varies from posting-site to posting-site but the main components are:

*Software or Hardware needed?

*Expected date of completion if one-time project work

*What do you expect from a virtual assistant?

Here are 5 basic recommendations I have compiled when submitting an RFP to better help the virtual assistant assess your needs:

1)    Unless the proposal is anonymous, submitting your website address is helpful to the virtual assistant choosing to respond.  Even if the online format does not ask for your company URL, consider adding this information.  I prefer to research the company for which I am submitting a proposal beforehand, so any industry information will only help the virtual assistant send an informative introductory letter to the potential client.

Janine Gregor

There is a lovely home in my neighborhood which recently went on the market ‘For Sale’. The problem is that one cannot read any of the details in the sign. I had my camera with me this morning, so I snapped a quick video to give folks a view of what it is that drive-bys can actually see from across the street. 

This home is poorly signed by the homeowner, no doubt. Further, the second sign located at the entrance to the home indicates, “Open House” which I find to be quite odd.  It seems that the Open House is perpetually OPEN.  Is someone there all the time to take knocks on the door from looky-loos?  I wonder.

Open House Sign

There are several other homes available in this neighborhood and my guess is that this one will just be a drive-by…in other words…buyers will just continue to drive-by.

Even though the home is a FSBO (for sale by owner), there is so much more an owner can do to advertise simply from the front lawn.

If you have not signed on with a real estate agent (recommended by this virtual assistant!) to take advantage of all of the benefits, such as good signage, I would suggest to FSBOs to at least do this much:

1)  Place the signs closer to the street and sidewalk where people can actually view them without straining their eyes. This may mean using two signs:  one at the far end of the lawn at the property line to gain attention from folks driving one way and using a second sign in the front of the property reasonably close to the sidewalk to stand out to drive-bys who do stop.

2)  Buy a double-sided For Sale Sign or make your own and take into account that folks might be coming toward the property from more than one direction.

3)  Use a thick black Sharpie marker to write your home’s stats.  This homeowner used a thin Sharpie that one would need a magnifying glass to view.  People will not want to get out of their car to run over to see how much the home is priced or how many bedrooms it contains. 

4)  Create a website and post photos of the home.  Microsoft Office Live is a free hosting site with templates that can be used to create a site in just a few minutes.  Buy a domain at GoDaddy featuring the site’s address (about $7.00) and connect that address to the site. By all means, advertise that website address on the sign in a clear fashion.

5)  Make a few flyers and buy a tube at a local hardware store.  Microsoft Publisher and Word feature easy-to-use templates for making flyers.  Go to Kinkos to have them printed in quantity. 

 Janine

Technorati Profile

Email correspondence is an extremely powerful communication medium and with power comes responsibility. Poorly constructed e-mails have been known to ruin careers and cause mistrust among clients and employees.  It can be difficult to rebound from the effects that bad e-mail has on a business’ reputation because e-mails do not just ‘go away’.  People remember the bad e-mails and they are often saved for posterity in other e-mail folders, which also do not ‘go away’.  E-mails live, breathe and multiply across cyberspace so it is truly important to keep nine basic rules of e-mail net etiquette in mind:

1) Overuse of the ‘urgent’ exclamation tells the same tale as ‘The Boy Who Cried Wolf’.  If every e-mail you send is tagged with the red ‘urgent’ button, eventually your readers will ignore this tag.  Use the ‘urgent’ tag sparingly and only when it really is a matter of urgency.  Even then, do not expect your readers to open the e-mail even if it is tagged as ‘urgent’.  E-mail can be opened at any time.  If a matter is truly urgent, better to pick up the phone and let the recipient know the important information is on its way.

2) Be cautious of unseen recipients. Never use unsecured e-mail to send confidential documents.  A misstroke on the keyboard to the wrong-named person and the documents can make several trips around the world landing in e-mail boxes whose recipients could possibly hurt solid business relationships.  A quick slip in the use of ‘autocomplete’ in the TO line of an e-mail to someone with a similar name as your intended recipient and your documents can creep through communication channels you never knew existed.  Review the TO line before you hit send.

3) Make the last sentence of your e-mail count.  This is the sentence or question most readers will remember.  If you have numerous questions which need to be answered in an e-mail, collect them into one section and use a bullet or a number feature. Spotty questions throughout an e-mail may not be answered unless the reader is a meticulous e-mail-reader, and many people are not. E-mail is a fast medium, open one e-mail, move onto the next, so streamline the content and leave the ‘action’ question or statement for last. Your reader will more than likely remember the last item they read and act on it much more quickly.

4) Never forward e-mails addressed to you to someone else without the permission of the initial sender.  Truly the highest form of etiquette! It takes a few extra minutes, but the best method is to create a new e-mail with a new subject title.  Some people will edit an e-mail before forwarding to the next person, but even this practice is questionable.  Sometimes the subject title does not match the forwarded topic and there are some unedited items left in the e-mails which can still be damaging (and embarrassing) to the initial sender.  Edited forwarded e-mails always look like they have been edited and that too can lead the initial sender to mistrust the recipient as well as the extended recipient wondering what it was that had been edited and why.  Forwarding e-mails without the sender’s permission is just plain bad business manners.

5) My time is as valuable as your own.  Sending e-mail to everyone, including those who do not need to read your e-mail is also bad business manners.  Adding a disclaimer such as “If this e-mail does not pertain to you, please ignore it” does not justify having sent an e-mail to someone who had to take the time to read this e-mail only to find out the information had nothing to do with them at all.  In fact, people get paid to read e-mail so if you send unnecessary e-mail to those who do not need to receive them; you are in the end, paying them for doing nothing. Take a few minutes to look at your TO line and rethink whether everyone in this line really needs to read your information.

6) Send bad news on a Thursdays. All too often Monday morning e-mail is filled with bad company news which can set the mood for a difficult work week. If you must send negative company news such as termination announcements, departures, decline in profits or stocks, budgetary cuts, company closings, etc. try to send this information later in the week, if possible.  Thursdays are a good day because it gives the recipient time to absorb the information; perhaps another day to respond and/or read what others might have to say and then offers two weekend days to soak it all in. When the new work day starts on a Monday, stress levels are lowered and people can begin the week on a more positive note.

7) Use ‘return receipt’ sparingly. If it is important for you to know whether someone has received your e-mail, the best method is to pick up the phone and let them know the e-mail is on its way. Overusing ‘return receipt’ implies that you do not trust the recipient to either read your e-mail and/reply to it. If you need your recipient to reply to your e-mail, politely ask within the body of the e-mail if they would reply via directly by hitting the reply button.

8) Never terminate someone’s employment via e-mail.  As intonation, facial and body language expressions are not transmitted via e-mail; this is the worse way to deliver bad news.  Out of respect for your other employees, department heads and the individual being terminated bad news should be delivered by telephone or if possible, in a one-on-one situation.  These more humane methods offer the individual an opportunity to ask questions and respond to the astonishment of being ‘let go’.  In the event that a wrongful termination suit might follow, notification by personal means would cast a more professional image on the company than using electronic notification.

9) K.I.S.S. Keep It Simple Stupid. Remember this slogan from the 1980′s? The same concept holds true 25+ years later when constructing an e-mail.  Keeping sentences clean, brief and without a lot of unnecessary chatter will give the professional impression you need to offer your readers in your e-mail.  Your e-mails represent not only you and your mark of professionalism but also that of the company you work for.  Keep fancy fonts, colors, backgrounds, extended closing advertisement and photos out of e-mails (for some industries such as real estate, and entertainment photos are important to the image, but it must be a professional photo.)  Photos in business e-mails playing with your pet should be left out of business correspondence.  Not everyone is a dog-lover and would only wish to view you as a well-groomed professional and not in overalls and a tee-shirt.  If someone wants to print your e-mail and its content is filled with pictures, colored background and fonts, this can be annoying as these types of correspondences ‘eat up’ expensive printer cartridges.  Play it safe and construct your e-mails in an easy-to-read black font, Times New Roman, Verdana or Courier on white with as little closure information as possible.  (Ever get an e-mail thread with closure information one page long per e-mail reply…this can become quite a task to scroll through this information to find the original message!) Your client in Peoria may like the polka-dotted background but the Los Angeles client may think it to be a bit ‘odd’ in your color selection. You would not want a potential client to doubt your professionalism based on a color scheme. Colors also create moods and give impressions of the type of business you are trying to project. If you sell baby products, it would be ‘cute’ to use blue or pink e-mail background if your recipients are new mothers.  But that same color combination may not be acceptable in an e-mail to your baby products sales people or company director.  Keep it white and there are never any color choice or font distractions in your e-mail to take away from what it is you really want to say.