Archive for December, 2010

Marketing Virtual Assistant 2010 will go over as the last year this virtual assistant will be over-marketed.

Email is my primary method of communication. I monitor several email Inboxes boxes, which quickly fill-up with marketing messages faster than I can hit the delete button.

Email Marketers use numerous tactics to increase their chances that I will open their email promotions. But the practice has backfired as many of these email marketing ploys have ended up in my delete box.

You see, marketing messages do not excite me anymore. It’s just too much hype.

I have been over-marketed and I am tired.

There was a time when I was motivated to read an article entitled, “9 Deadly Mistakes to Avoid…” or “Killer Marketing Methods You Can’t Afford to Pass Up” or “Smokin’ Hot Tips”.

But then EVERYONE started with ‘killer-this’ and ‘deadly-that’. By mid-year, every CD, eBook or Teleseminar was “Smokin’ Hot” and ‘Chock-full” of something or other. (I exaggerate to make a point.)

And so the thrill was gone.

Just tell it like it is.

Squeeze Pages Gone Wild

Squeeze pages or marketing pages no longer intrigue me. I once thought these sites were rather clever with their colorful fonts, lots of white space, enthusiastic text, ‘…if you click this button now you will receive direct to your Inbox, “10 Killer Tips (yep, ‘killer tips’, gag!) Which Will Make You Six Figures Richer in Six Months”.

And that was fine for a while, until I began to loathe the term ‘Six Figures’.  Nearly every email marketer was using this self-despised term which I coined as ‘snake oil’ sales promotions.

The ‘six figure’ phrase preys upon the vulnerable so it is a shady term in my marketing book

I am not saying that creating ‘six-figure’ financial goals is wrong or that making ‘six figures’ does not happen for entrepreneurs. Many, many folks have made six-figure-plus fortunes.

But the term is overused. And when the promotional verbiage is no longer a unique selling tool, the credibility factor decreases.

It would be my wish that Marketers could be truthful and use a definite, realistic dollar amount claim instead of using an imaginary, general term which conjures up nothing more in my mind than ambiguity.

But the reality is this…consumers do not want the truth. They want to believe they can make ‘six figures’. And who is to say that someone will more likely open an email that states, “Make $50 More Per Week” versus “Make Six Figures in 12 months”?

And those contentious squeeze pages!

These are Marketing Emails which contain miles and miles of text with no clickable way ‘out of the website mire’ EXCEPT to buy the product or sign-up for a newsletter loaded with more self-promoting ads.

I feel trapped when I click on a squeeze page. But I know that they are a valuable tool for Marketers and if one is to make ‘six figures’ then marketers will employ every online tactic available.

Oh, no…not another Hover Ad!

Hovering ads over text on site pages are Everywhere! My knee jerk reaction is to click the X to remove these messages.

At one time, hovering ads were ‘polite’ and clever marketing ploys. Hover ads would appear in the corner of the viewing screen and quickly fade away. Now, a hover ad comes at me as if to pop out of the screen and wrap its beady little corners around my face.

It takes several minutes to find the X to close these gigantic ads, which are ever more hidden in the background colors. Hover ads refuse to ‘go away’ quietly.

I am reminded of one instance where I clicked on an article link and was taken to a website. Without warning, an ENORMOUS pop-up ad came out at me which can only be described as ‘shocking’. It took me several minutes to find the X to close the ad that I totally forgot why I even came to that page! I did, however, find the X to close out the entire site all together so nothing was accomplished for that marketer.

As a marketing virtual assistant, I know that if a hovering message appears 100 times a day prompting one individual to sign on, this may mean another online sale for the advertiser.  But how many others are turned away with such ‘in yer face’ ads?

What’s In Your Email Subject Title?

Getting the recipient to open an email message is the most important objective in email marketing. If the receiver does not open the message, then nothing within that message will be read. So Marketers create email message titles which must insight a user to open.

But some of these marketing message titles simply border on vagueness and possible deception.

Earlier this year I read an article entitled, “Why No Business Should Be Involved In Online Social Networking”. The title was a great hook but the article was really about businesses being involved in social marketing and not necessarily social networking.  After reading the article, the difference between the two terms was not significant. Many readers voiced a negative opinion to the author about the vague title more so than the contents of the article.

This backfired for the author.

So as I begin a new work year, I surmise that reading junk email marketing will find a smaller place in my work day.

I’m watching more videos now and listening to podcasts while I work.  I am also signing on for more teleseminars and viewing more PowerPoint presentations. This is how I am receiving my marketing information and I feel more in control of how I spend my time.

image of money down the drain

One of my most lucrative virtual assistant services is to work on client ezines and online business newsletters (terminology used interchangeably throughout).

Either I am picking up the work on an already established ezine or I am creating an online newsletter from scratch.

Recently, I received an ezine in my Inbox. The ezine’s author, who is a well-respected coach has a professional website and blog but the actual newsletter she sent to her subscriber list was awful. There was no other word to describe it. The document was sloppy and lacked visual appeal. The font was boring and difficult to read. The featured article was uninteresting and required proofreading. The author left very little white space between paragraphs. The document did not reflect a professional flavor. In the highly competitive coaching industry, a professional image is key to a successful business.

The author-coach asked for feedback so I explained that a newsletter is a marketing tool and needed to be treated with the same strategic plan as any other marketing tool.

She agreed with my assessment and admitted that she ‘threw something together’ and sent it out to her subscriber list, which interestingly (and in this case, unfortunately) had accumulated to several hundred recipients over time.

In a separate scenario, a client contacted me to write articles for her ezines. She had two subscriber lists (two separate business markets) but she used the same articles in each publication.  This made me wonder if she too was just ‘putting something together’ as well for the sake of claiming she offered a monthly ezine.

To both individuals, I say, “If you want to send out your own newsletter, you must first realize who your target reader will be.”  This is Ezine Marketing 101. Once the readership is established, then everything else in the document can begin to fall into place.

A business ezine should never be something ‘thrown together’ because a poorly put-together newsletter offers an unprofessional view of the business owner.

A hastily published newsletter could mean the loss of potential customers.

Further, it takes time, effort and money to build a good subscriber list. It takes just one reader to click the ‘unsubscribe’ link. This could begin the trickle of ‘money down the drain’.

Imagine how much it would cost to lose 50 subscribers a month with whom you might have so carefully cultivated through article marketing, blog posts and networking?

Know who you want to reach before creating an ezine

If you are a business owner and want to reach more than one target market, consider creating two separate ezines. (If you are appealing to more than two or three target markets, you may be spreading yourself too thin.) But understand that if you are sending out more than one ezine, the contents must reflect the wants and needs of that specific reader.

If you have two separate subscriber lists for two specific markets, don’t skimp and send both lists the same articles. Or worse yet, do not use the same article and then change one paragraph to ‘fit’ the reader’s interest. I personally feel articles look ‘fake’ and ‘canned’ when a business owner forces the same article to appeal to two separate markets in two different ezines by simply changing one paragraph; usually the closing paragraph.

You may lose potential customers who might have purchased your product or services if the ezine does not make a personal connection with the reader.

For those with an unsuccessful, already established ezines, these are issues I encounter when reviewing these types of online newsletters:

1) The ezine has no title targeted for the reader. The ezine is typically titled the same as the client website.  Yawn.

2) There is no subtitle for the ezine explaining what the reader can expect from within the contents.

3) If the client sends out more than one ezine to two different lists, the articles are simply duplicated on each ezine (see above).

4) The ezines are treated like ‘something that has to get cranked out each week or month’ and the format never varies with the exception of self-promoting ads the client repeatedly includes in the ezines…looking the same in each and every publication. (What I see here is a new article each week/month but everything else is a copy-paste from the previously sent newsletter.) Lazy journalism.

In the case of creating a brand new ezine for a start-up business, the problems I frequently encounter:

1) Not knowing who the ezine is attempting to reach.  Trying to appeal to everyone but really reaching no one in particular. [This is a problem with start-ups who are initially leery to find their target market for fear of alienating a larger pool of customers.]

2) Not knowing what type(s) of content will be offered? Will the author have a Book Review, a Contest, a Featured Article and/or a Guest Article? Name the ezine column titles first then create the ezine template, not the other way around. Every ezine needs a plan!

3) The ezine title is the same title as the business website. The ezine title should be catchy and memorable but should also tie into the business theme.

4)  Not shopping the competition’s ezines. Tip: Bookmark ezines that you like and ask yourself why you like these documents.

5)  Not asking fans and friends what they would like to read each month. Tip: Take a poll on Facebook, on your blog or your website and ask your readers about topics they would like to see you write about. Offer a free tips page or a download if they participate in the poll.

Once your ezine is up and running, continue to poll your readers for ideas and suggestions. Make it easy for them to contact you with questions and comments.  Tip: End each article with ‘Feedback welcome. Email you@yourbusinessname.com’.

Feedback from your readers is key to a successful ezine. When you receive feedback from your readers, publish both the negative and the positive comments to show that you know how to handle opposing thoughts. This helps to increase the level of credibility and expertise with your readers.

Janine Gregor

Marketing Virtual Assistant

I’m putting the final touches on client holiday gifts this evening. Tomorrow, I’ll drive to the post office, pay the postage and gleefully drop each package into the postal mail-shoot abyss.

Holiday MailboxClient holiday gift planning and buying is a carefully crafted process for me. I take my gift-giving quite seriously because I buy, box, wrap and ship the gifts myself. I know that ordering online would be so much easier but I just find it to be so impersonal for what I want to accomplish this time of year. I have at least fifteen people on my gift list whose business relationships have meant so much to me. Handling the entire process myself is really a big portion of my gift to my clients.

It took a few weeks to decide what I would purchase this year. The card selection took me even long(er) [to determine] and then I spent several days writing a little note in each card which was meaningful and not the typical, customary and trite ‘Happy Holidays’.

I derive a great sense of satisfaction in handwriting each card because I know that it is a special treat to be the recipient of a surprise package with an enclosed handwritten ‘something’ from the mailman.

The element of holiday surprise and curiosity was better experienced in day’s past before emails flowed in with expectation and voice mails prepared us with canned responses before making the return call.

Opening an unexpected package or a card requires undistracted attention so it is a nice change from opening electronic communication which is usually part of multi-tasking.

I really do appreciate my clients’ business. I want them to know this. So I step back from the computer and do things the old fashioned way via the postal service, which is still the most personal way to communicate without delivering the card and gift myself.

As a virtual assistant I have been blessed with thoughtful and unexpected client gifts. One client sent me a $50 gift certificate and another gifted a lovely soap set. I never forgot their kindness even though they are no longer clients.

It is not really the gift itself that is so important; rather it is the thought behind the effort. The kind words written in the card mean the most to me.

Very few people take the time to say ‘thank you’ anymore.

I do not expect holiday gifts from my clients as my best gift has already been received this year!

In 2010, every singe client paid me on time and in full. That was the best gift ever, which saved me countless hours of collections and aggravation.

I plan for buying gifts for clients but I have never thought about gifts from clients to virtual assistants. I thought it would be a fun exercise to reverse the gift giving process.

VAs, email me if you have any other ideas. I’ll be glad to keep the list going throughout the year.

Gifts which cost only client time

  • An audio testimonial
  • A video testimonial
  • A LinkedIn testimonial
  • Offer to link your VAs site to your own
  • Offer to pay on-time for one year and keep that promise
  • Offer to refer 5 colleagues to the virtual assistant

Gifts priced at whatever a client wants

  • A gift certificate for a massage
  • A gift certificate to Amazon.com
  • Desk accessories
  • Gift certificate to Staples, Best Buy or Office Depot
  • Credit for iStockPhoto or the VA’s favorite photo site
  • Make a donation to your VA’s favorite charity
  • Offer to purchase RoboForm or some program which could save your VA time
  • A subscription to Elegant Themes for one year to access a wide variety of blog themes
  • A Blackberry or an iPhone
  • Memory sticks and/or Flash Drives
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